Cisco ip phone unregistered reason code. Parameters: DeviceName - Device name.

Cisco ip phone unregistered reason code 168. Components Used. I am having an issue with our CUCM where we had phones at a remote site with trusted subnets in our DHCP pool. CUCM SUB: 10. Joe Price. 59. com="CSFu0024173" Examine jabber. 479 |EndPointUnregistered - An endpoint has unregistered Device name:SEP002155D45D52 Device IP address:5. 10 Socket:2 DeviceType:Phone has unregistered abnormally. Dec 13 15:46:13. 48. John Lutfy. 6 currently. a) Switch-port to see any flaps on the specific port (if it is PoE that would mean that the phone rebooted) b) Phone GUI Status Messages/Console Logs. 2(SCCP 9-1-2-00) call manager 8941 firmware SCCP8941_8945. 5 and I have a CP-8841 phone that is being re-assigned to a user. And I'm sure the WAN link is quite reliable, because I have test ping with size 8000 repeat 1000 and Dear All, The cisco phone Unregistered without any reason it working normally and suddenly not working. In logs “ReasonForOutOfService” value will show you the exact reason why the phone is loosing the connection with CUCM or check “EndPointUnregistered” Hi. This is definitely a network issue. You will see log as below which also specified the reason for unregsiteration. The cluster is 1PUB/3SUBs with a CUCM Group set to auto-register. So, we updated the TFTP address in the "Settings" of phone and shipped it to Location B (which we usually do). According to the doc below reason code 13 is "CCM Aborts TCP Connection". There is no Licensing issue but when I am trying to add a Cisco 7841 I can see Hi We have Call manager in our HQ and some phones in Branch in a different country. 102. 2 and the phone firmware load is up to date, 11. Hi Experts, We have SIP trunk and E1 in our environment. Note that this report focuses on Solved: Hello, I'm running CUCM 11. 4 feature is supported on the following Cisco IP phones: • Cisco IP Phone 7905 and 7905G • Cisco IP Phone 7910G • Cisco IP Phone 7902G • Cisco IP Phone 7912G • Cisco IP Expansion Module 7914 • Cisco IP Conference Station 7935 • Cisco IP Phone 7940 and 7940G • Cisco IP Phone 7960 and 7960G. Why would this happen and how to fix? The latency between the phones and the UCM 7. but the 8945 phones are not registering itself into local Phone displays "phone not registered", in the CUCM 7. Reason Code Device has unregistered with Cisco Unified Communications Manager: 3: The Cisco IP Voice Media Streaming App service will terminate. 1) you need to check reason code and This frequently happens after a call and sometimes during a call. Dec Depend on the value from a RIS service parameter, default is 3 days. 850;cause=1 Recommended Action Review the reason code and the recommended action within the reason code. Thanks, M. 2 and they are facing intermittent issue with IP Pones. 000 Please check the reason code of the phones getting unregistered. 111 Attempts : 5 Time of first attempt : *10:49:51. 1 the problems happened when a corruption in the routing table of the EIGRP happened so all the IP phone have to unregistered from the call manager then registered again when the problem solved we are running about 9500 IP phones with about more than 290 branch offices about 8000 got The registration process for Cisco IP Phones; NOTE: The IP Phone, SCCP & SIP Phone Registration Process with CUCM is a great document to review. Chinese; EN US; French; Japanese; Korean; Portuguese Apart from it check console logs on phone well. 5 Helpful Reply. 0. discussion, cisco. This document A bunch of phones at remote locations keep unregistering and registering. 100. Subscribe to RSS Feed; SIP Device type:638 Reason Code:3 Registering SIP User:1015 App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:cucm2 SEP544A003629FD Device IP address:172. HTH. Launch RTMT. To correct the error, ensure that the security settings of the device and Unified CM are correct for your deployment. I know this has been closed for a while but another way to report on unregistered phones (and also registered ones) is by using RTMT. This event may be issued as part of normal unregistration event or due to some other reason such as All call that are in progress seem to drop and a message displays on the ip Hello Experts, Good Day! Would like to ask for your opinion on what could be the cause of the issue we encountered. I see that the call not arrived in the gateway. 323 inbound call fails because information required to route the call, including the source E. java. Step 5. Hi . Via RTMT collect below. the frimware is also not updating. If you have anymore questions, feel free to ask. The SRST 3. I don’t see anything in UCM about it. Some time they are registering with call manager quickly some time registration process takes ages. x, the issue began after the customer made some changes in his LAN/WAM network, the problem is that the 3905 phones release his ip address and take a new ip address over and over, regardless of the lease time that is infinite, Here is a phone log, if somebody can look at this and have any hi, I have an 1760 SRST and 7902 Ip phone, they are register/unregister continuosly! Does anyone know what is happening? This is code that is showing: Dec 14 01:49:43: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-7:SEP000D28AF15C6 IP:10. 20. This means that Cisco Unified CallManager detected that the same device was registered on two nodes at the same time. Cluster ID: WDPCCM01-Cluster. If during outbound/Hold scenario we need to check MTP thank you for your reply. I configured Voice register global, voice register dn, voice register pool. : 9. Using Cisco UCM 8. Know of something that needs documenting? Share a new document request to doc-ic-feedback@cisco. Phone status is changed to “Registered” from “Unregistered” or “Registration failed” status. Resetting the device may help because it forces the device to download its latest settings. I'm new to Cisco voice so I don't know where to start troubleshooting. 3 buttons down both the right and left side are green and the 4th is amber. Cluster ID: StandAloneCluster. Phone sits with a message of either verify your network or registering. Reason Code [Optional]. When phones connected directly to the switch where CUCM is connected it registered without any issue. One of my Cisco IP Phone models 8841 is not registered to CUCM. the phone have been showing this message for more than 5 hours. Is this due to ALG on my Fortigate? Reason Code [Optional]. Interestingly, in-process calls were not dropped; the phones would only de-register when idle, Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide for Release 11. The hardware version of Cisco IP phone 8841, If the phone was onboarded using an activiation code, it requires a new activation code or needs to be onboarded using its MAC address to reconnect to Webex Calling. -Enter reset code 123456789*0# Thanks, Joe. Introduction. Both servers have also been restarted after-hours. If the phone is authenticated via MAB but periodically tries to authenticate via dot1x, there are a few possible reasons. B> For CUCM go to (TFTP & CUCM node) utils network capture eth0 file packets count 100000 size all host ip <phone IP> 6. 164 address, Device has unregistered with Cisco Unified Communications If this is a Cisco IP phone, go to the Cisco Unified Reporting web page and confirm that database replication has a "good status" in the Unified CM Database Status report. i dont know how to change these parameter , and the system will go kive after 2 hour . This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. Firmware Versions 8. Hi. Explanation: A device that has previously registered with Cisco CallManager has unregistered. 25. It is happening on multiple phones. For phones that show unregistered, are they able to make and receive calls? Explanation: A station device is closing its connection with Unified CM because of the reason that is described in this alarm. 807 |AppInfo |EndPointUnregistered - An endpoint has unregistered Device name:SEP346F9016352B Device IP address:10. However, to establish the same you require either packet captures from the cucm and IP phone to see if there was any loss of keepalives or keepalive acks between cucm and IP phone or you can look at the cucm traces and perfmon The reason code you are seeing (8) indicates that the device initiated a reset. Troubleshooting process for CISCO_7935: 10: CISCO_VGC_PHONE: 21: STATION_PHONE_APPLICATION: 30: ANALOG_ACCESS: 40: DIGITAL_ACCESS: 41: Peer IP Port [UInt] Reason Code . Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops, and packet corruption. In RTMT, you already have a PreConfigured Alert named as "NumberOfRegisteredPhonesDropped", You can find that under Alert-Central, Check out whether that will be Hi we have a problem in registering our IP Phone in Cisco Unified CM Administration System version: 8. Now the phone is connected to Switch in Location B. The phone was actually supposed to be used in Location B (Another cluster). Possible causes include device 5. it was network issue only. GenAlarm: AlarmName = LastOutOfServiceInformation Contact: <sip:4220e743-eb6f-6643-7a6f-acc0b2cb1fd1@10. 323 Gateway 17 Cisco MGCP FXO Port 18 Cisco MGCP FXS Port 19 CTI Port 25 Cisco Router# show voice register pool attempted-registrationsPhones that have attempted registrations and have failed: MAC address: 001b. It has taken firmware correctly but not registering with CME on the local router. Hi, You are somewhat right. so IP Phones in edge switches connected to the core switches were not able to reach CUCM. 0(1) Navigate to Voice/Video > Device > Device Search > Open Device Also collect detailed CUCM traces while powering off and powering on the phone and event viewer application and system logs which will give you reason (cause code) for the registration failure. Title: Cisco Unified Communications Manager: Device Unregistered Reason Code 12 Created Date: 20140922100647-0800 One of the phone is our office suddenly goes Unprovisioned. Subscribe to RSS Feed; Mark Topic as New; If the first CUCM has not yet unregistered the phone by the time the phone attempts to connect to the second CUCM this message will be generated. Dear, greetings , i installed new Call Manager 7. This is I am running into an issue where our first Cisco 8811 to be added to CUCM is not registering properly. 1(4a)SU2 on production. Dose anyone phase this issue before? Expand Post. I have transferred the phone load via TFTP to CUCM along with the device pack (Pub and Sub). 5-34063-1 the 6921 phone has "unknown" status and IP. IP Phone: 10. Beside other reasons one reason is network issue. 91 Device type:622 Reason Code:30 Protocol: It happens daily but with no obvious timing, and not all phones do it, just random phones. Hi, Thanks for your help. 13. It also shows an IP address that I cannot connect to. 143. e. Troubleshoot Cisco Phone 7800 Series Intermittent Registration Issues. Requirements . I have unplugged the phone and plugged it back in. Reply reply I receive IPv4 DHCP timeout on the phone. 4. 12. is this a problem for continous Product Table Product Table (CUCM v15) name enum ===== ===== Pilot 0 Cisco Catalyst 6000 T1 VoIP Gateway 1 Cisco Catalyst 6000 E1 VoIP Gateway 2 Cisco Catalyst 6000 24 port FXS Gateway 3 Cisco Catalyst 6000 12 port FXO Gateway 4 EMCC Base Phone 15 H. 52. and the last local status is unavailable with a reason code, after the phone boots up, Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide for Release 11. 07240648. Long story short we upgraded the power from 120v to 240v and I guess there was a bug on the firmware related to power with the version we were running. d410 IP address : 8. 14-2-1-0001-14 Buy or Renew. 89 Protocol:SIP Device type:592 Device description:Siham Al Alawi Reason Code:10 IPAddressAttributes:0 App ID:Cisco CallManager Cluster ID:StandAloneCluster Node One of my customer is running with CUCM 6. Also, refer to the reason code definition for additional information. I was thinking there may be a network problem causing some phones to drop registration with the main subscriber, but if that is happening it is very quick and very scattered about. 5 and it will support Cisco IP Communicator 8. 5 added some more reason codes but the alarm catalogue hasn't been updated, So, I am having an issue with my Cisco Phone System. Also you can collect a trace from back of the phone port and from CUCM. sip!devicename. In the past where this has happened to me, this has been due to a router interface connecting the callmanager and IP phone resetting itself, hence the ip phone looses tcp connection to the callmanager. 632: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-25:SEPF0257278A406 IP:192. When this Recommended Action Review the reason code and the recommended action within the reason code. The first attempt that the phone do with the process for provisiong the device is to make a request to the URL activate. During troubleshooting the IP phones are connected to wireless and associated, all looks good. x in the Event Viewer Application log check the Alternate Syslog file to see the reason code the phone reports back when it registers after the unregister for why it last unregistered. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Hi every body, I have many phones which are working fine and then suddenly turning as unregistered. Check keep alives. Event Viewer-Application Log; Event Viewer-System Log; Search of the Time Frame and MAC of the Phone which Unregistered. You may want to collect a sample and share it with me before an issue is reported Solved: Hi Guys, I am having problem in site where not is possible complete the call to number format 1xx. Does anyone have similar issue? The DHCP lease is set to expire in 3 days. 62. Contents. Cisco TAC Engineer. The SW media devices (ANN, CFB, My CISCO IP Phones re-register every 1 hour after we Installed Fortigate 60F in our network. This article assumes that you have the proper version of RTMT installed on your computer, and you have the appropriate credentials for the CUCM server Step 1 Open the application, on your desktop you should have an icon similar to I have a phone that in CUCM says that it was rejected. 5. It will have the unregistered event for the phones (one per phone), if you were expecting a list of all devices that's not it. The SW media devices (ANN, CFB, IP Telephony and Phones; Reason Code 16; Options. it rebooted when user on the phone and the call was dropped. 10-3-1-12. Please what do I need to do wo resolve this. This can be found at If you are not sending this VSA, the phones would be put into the DATA domain and the port would go into err-disable as MDA does not allow more than one session in the DATA domain. 587 EET %MIVR-SS_RM-7-UNK:Rsrc: Seat-55 New State:UNAVAILABLE Old State:AVAILABLE Hello. But not Only Cisco IP phones 8845, 8865, 8841, 8851, and 8861 support method 2. is this really working for you guys? I tried it didnt. Chinese; EN US; French; Japanese; Korean; Portuguese Reason codes for LastOutOfServiceInformation Posted by Nithin Eluvathingal on February 16, 2022 ReasonForOutOfService=10 — TCPtimedOut – The TCP connection to the Cisco Unified Communication Manager experienced a timeout error IP Telephony and Phones; SIP Phone not registering - strange case; Options. %CCM_CALLMANAGER The funny part is that as soon as I delete the unregistered phone and recreate it in the CUCM the issue goes away. : 8. We bought 5 new 7841 phones from Cisco and someone from Cisco did the License part for me. 4 MAC: 34BDC82DE460 HOST: SEP34BDC82DE60 ROUTER: Hi, Syslogs are very generic, it appears from these that the phone unregistered due to loss of communication with cucm. Its needed that when someone reach the building , in order to open the door is needed to call from Skype routed to cisco, and the call goes to a Gw with an anolog phone plugged thru FXS port, and them to sent the code #61 to open the door. 3(1) Phone status is changed to “Registered” from “Unregistered” or “Registration failed” status. the problem start if the anyone made reset for the IP Phone for any reason, the IP Phone will not up again, i use Cisco IP Phone Model 7841 for current test, Some Cisco 7941 IP phones unregistered in Call Manager Express. Networking. If possible can you please collect Packet Capture from IP Phone & TFTP Node (Primary in Network VLAN configuration) and CUCM Node (Primary in Phone Device pool) A> For Phone please do Switch port Mirroring from Cisco Switch. The phone in question will register in CUCM with an auto-registered DN , an IP Hi All, I have added an IP phone manually to the CUCM, but the phone is not registering, when connected to the network, the phone displays cisco logo and then shows " MAC " address and a message " Upgrading " on the screen, how to fix this. 5 preparing for an upgrade to 11. Components Used I have a single user's device that is unregistering and registering every minute or so with a reason=23. The only reason I know is that in the routers I see: 000434: *Jul 28 12:22:23. I have reset and deleted the phone and recreated it. If the issue is reproducible or persists then you can get a I just completed a mass install of 8861s provisioned for Webex Calling and I wanted to relay this tip. ccm. 1 , and connect Cisco Ip Phone 9971 , it work , but after 21 minutes the phone restart , when i read the status message , it display TCP Connection timed out . All phones are taking extention numbers configured 5000, 5001, 5002. cisco. The phones have been working fine, and registered for months now, but here recently, nothing has changed on either end, and the phones continue to say unregistered now. Explanation H. 127 EDT: %IPPHONE-6-REGISTER_NEW: ephone-3:SEPA45 IP:10. 6. it was hanged. The 6921 phone was rebooted and was factory reset many times but none seems to do any changes on the registering issue. Keep-Alive mechanism for Skinny Call Control Protocol (SCCP) and Session Initiation Protoc Reason Code 8 means device initiated reset. x Reason: Q. Of-course, in any case it is helpful to know the time-range where the phone unregistered/rebooted. Node ID additionally between socket port and IP-phone against newer ones. The phone will receive an IP but I see the following in CUCM, I have 1 DN assigned to the device. This is most likely due to network issue between cucm and Ip phone which could have been temporary. • Cisco Unified Communications Manager (CUCM) • Domain Name System (DNS) • SIP IP Phone 8811€sip88xx. From CUCM there is a SIP trunk towards router in branch. This document is not restricted to specific software and hardware versions. 20000-1. x. Nov 20 14:18:49. I have done the factory reset. 60. : 172. 991 UTC : %UC_CALLMANAGER-3-EndPointUnregistered: Reason Code refers to TCP Timeout. 237:55559;transport=tcp>;+u. If you choose Next you can further fine tune what gets displayed. Phones are on different Vlans with Gig backbone Reason Code [Optional]. I am attaching the logs. IPV6Address [Optional]. I am seeing some phone in my CUCM 5. Our number port didn't occur until 9 PM and we had to install the phones all day to make sure they all got installed in one day. If you find Endpoint Unregistered Reason codes 6 and 13, it will almost certainly be a network issue. 3(1) and Later . 10:23:05. Have a good one. Its lights come on, its screen is activated, you see the loading icon rotating, and then nothing. 323 protocol. Looking at the phone using RTMT 8. The pho Nov 20 14:18:49. I've also seen the phone lose registration for several minutes, then randomly restart and pick registration back up, only to lose IP Telephony and Phones; Csf profiles and desk phones took a long time to Reason code 14. Parameters: DeviceName - Device name. Has any other fine tuning can be do in CUCM avoid this frequent unregistration 42625628. only for 8961. :8WDN 10 From time to time I see an entry in my RTMT syslog for Reason Code 13- which I know is for the hearbeat of a device. Call Manager shows an Unregistered status. *10:49:57. To find out what triggered you should review the IP Phone registration status in your cluster, either at CUCM admin GUI or at RTMT -> Voice/Video (Menu) -> Device -> Device Search -> Open Device Search -> Phone and look for Unregistered phones. However, when we look at the phones using CUCM, the phones show registered. 571 EET %MIVR-SS_RM-7-UNK:Rsrc: Seat-55 New State:AVAILABLE Old State:IN_SESSION Reason code:0 ++++ System pushes the agent state from ready to not ready due to reason code 32759 as it suspects a phone crash/down situation. That could be a firewall ReasonCode 16: DuplicateRegistration. I hope it resolves your But after the wireless upgrade the 8861 IP phones do not re-register with the Cisco Call Manager. Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11. Hello folks: I keep seeing these two reason codes for status in RIS return. 6(4) and later version. I'm not onsite so I cannont navigate thru the menu on the phone. Verifying the debug I see the disconnect cause code 28. I have a small percentage of desk phones not registering properly after an outage. Recommended Action: Informational purposes only; no action is required. Only 500kbps of a 1. is this network related? ccm: 24282: PVAAPGA437ES058. CUCM PUB: 10. But it does get an IP from DHCP. Note that CUCM 11. 1 and all my remote sites are continously registered and unregistered continously. 27. our phone details are: IP: 192. Upon checking the reason 6, Most of the Cisco IP Phones also that encountered the issue doesn't have this configuration but still encountering the issue. the remote phones are not stable. And check unregister reason code as well in cucm. I have restarted Title: Cisco Unified Communications Manager: Device Unregistered Reason Code 12 Created Date: 20140922100647-0800 Hi All, I have an UCM version 7. We are experience some trouble with the 3905 phones, it is a CUCM 9. 172. Its also worth deleting the ITL on the phone if you find something like "ITL update failed" on the status messages. RIS Unused Cisco CallManager Device Store Period. The 8821 has 3 different options for Scan Mode which dictate how often the phone scans to determine the signal strength of all APs in the vicinity. 153. 3. Day before CUCM version was 6. IP phone registration issues are, unfortunately, not Last week i have installed a CCME to a customer. c) RTMT Event Viewer System/Application Logs, by searching with phone MAC address. Route Pattern for the SIP-Local for outgoing call is created to call within the city. Prerequisites. What does it mean exactly? What can we do to troubleshoot (and possibly solve) this issue? TIA and regards. After checking deeper what does the customer needed, finally is a solution for door opener system. we found one of the core switch were not responding. Node ID: SERVERCCM8. com. 1(2) some Analog Phones are not getting registered and sometime few VG224 was not getting Solved: We just upgrade CallManager from 7. Socket:6 This article will demonstrate the process of troubleshooting IP phone registrations on CUCM using the Real-Time Monitoring Tool (RTMT) application. 2. Node ID: 192. For some reason, the phone will not register. It got auto registered. The phone registered fine with the subscriber but the publisher shows unregistered for this phone. To give further elements, on SDL logs I found also similar events with a different reason code, 13. Everytime phone unregistered due to keepalive timeout with cause code 13. Ple Are you facing this issue on all 8961 phones? The reason being to ask for is that if you are facing this issue for single phone model then we have to look for that accordingly i. This document describes how to begin troubleshooting an IP phone that goes unregistered or does not Cisco recommends that you have knowledge of these topics: • Cisco IP Phone registration process. However, this already configured a phone and was registered before. 1001-4) but soon realised that the only phones going unregistered were CIPC's, never desk phones and the CUCM event viewer log files first show "%CCM_CALLMANAGER-CALLMANAGER-6-StationConnectionError: Station device closing connection", followed by a device unregistered Then on the CUCM side check the Application Event Viewer (Syslog) and if you're on CUCM 8. Looking at rtmt -> cm -> device search -> phone -> unregistered phones I see that the status reason is DirectoryNumberMismatch. The phone itself is configured for 802. 57. Th All I can tell you for now is that this is probably why they are pointing to a network failure at Cisco TAC. When the DN is unregistered, calls can be rerouted to either of the following destinations: Voicemail Hi, It means that the Cisco Unified Communication Manager closed the TCP connection. The configuration of CFUR consists of two main elements: Destination selection . 7: The 8945 phone was first connected in Location A. net Oct 06 2021 17:21:17. and the last local status is unavailable with a reason code, after the phone boots up, i am using callmanager 7. Recently we have encountered issue IP Telephony and Phones; Re: Reason Code 16; Options. Everything works fine exect that during the day some phones with no obvious reason unregister and directly register again as below. App ID: Cisco CallManager. You can also analyze the Event Logs to see the Reason Code for Phones Unregistered. The FG is placed between CISCO CME Integrated Router and L3 CISCO Switch. Procedure Log in to RTMT (Click the document for installation assistance) Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 10. The phone received the correct IP address and TFTP correct details. IP Telephony and Phones; sip/2. if this helps, please rate Right now I have an 8841 phone that is stuck on the black cisco screen. I have other phones of the same type at this site that are working. This event may be issued as part of normal unregistration No one is resetting the phones so I can't understand why we get a reason code of 9. We suspected the phone renew its IP that caused the phone to reboot. LEts try the sniffer again on the ip phone. Hello, we have a CUCM 11. Then refer to this list, which is scraped from CUCM Serviceability > Alarm > Definition > CallManager Alarm Catalog > Phone > Find > LastOutOfServiceInformation. 1. Older posts dont reav Our Custome Running a Network with VOIP CCM version 7. 866 UTC Wed Oct 14 2009 Reason for failure€€€ : €€€€€€€€€No pool match for the registration request I am seeing reports where the unregistered phone count will increase in a short burst, but when I check the devices they are showing registered to the main subscriber. what does optional code 8 refers to with regards to the IP phones reason code. 1x. I checked the following but couldn't find them: IP Telephony and Phones; Cisco RIS70 Status Code 6 and 32; Options. 200. IP Telephony and Phones; Cisco ip phone 7960G unregister reason!! Options. 323 Client 16 H. This guide explains reason code 12, which indicates SCCP device throttling in Cisco Unified Communications Manager (CUCM). 04. I'm wondering why I'll see it for a particular device a lot one day and then it goes away and similarly it happens for others, sometimes it happens early in the morning (1am-5am) when I know there is nobody in the office. EN US. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Also the reason code for unregistered or straight from cisco. 1, several of the devices show as unregistered. You can also go to Real-Time Reporting Tool (RTMT) and check the Replication Status in The Cisco Document Team has posted an article. But phones will not register with the call manager. But if you are facing for all the models of phones and that too often, then the possibility of network issue is more. Device IP address. 10000-7 phone active load: 9. Your SIP server is all set up and you have plugged in your IP phone. In logs we are getting reason code 13 and 16. 0 Helpful Reply. Could You I have CUCM 6. Cisco IP Phone uses application level keep-alive mechanism in addition to the the Network level TCP keep alive mechanism. On the IP phone, when we browse the menus in Settings-> Admin Settings->Security Setup->Trust List->Configuration - the IP address of the SRST router is listed there. S IOS Version: 15. 886 UTC Wed Oct 14 2009 Reason for failure : No pool match for the registration Hello We have a few Cisco 7965 phones that tends to reboot on its own. Subscribe to Cisco Unified CallManager sends a restart request to the phone to force the phone to register with only one Cisco Unified CallManager. Upon checking in CUCM it was unregistered. View solution in original If the first CUCM has not yet unregistered the phone by the time the phone attempts to connect to 82K subscribers in the Cisco community. registration rejection from the Cisco Unified CM 25 RegistrationSuccessful - The device has initialized and is unaware of any previous connection to the Cisco Unified CM 26 TCPclosedVlanChange - The device closed the TCP connection due to reconfiguration of IP on a new Voice VLAN 27 Power Save Plus 30 Phone Wipe (wipe from CUCM) I have 50 remote phones located at various remote locations and latency between call manager and phones is nearly 1800 ms. HQ and branch are connected through internet with suffiecient BQ 14 Mbps on each side. 4(3)S4 I am trying to test the SRST failover of an ISR Router, but after I cut the connection to CUCM, the IP Phones never actually register to the Router. This document describes information that can used in order to troubleshoot your configuration. 0 400 bad request; Options. 5 environment and moved a phone over to a new device pool that is pointing to the subscriber. 20000-2 and some Cisco IP Phones 7962G. Also opened a case with cisco and they tried with no Reason Code [Optional]. This usually happens when there is a connectivity problem on your network between the devices and the CM servers or when the Cisco IP Phones are getting unregistered from the Cisco Unified Communications Manager (CUCM) and the CUCM event log shows the Device unregistered error. Select Cisco IP Phone and search for your device model: Select model of device. 535c. Log In. There are 20 number of VG224, None of the VG224 are getting registerd with CallManager. 2 introduces the Call Forward Unregistered (CFUR) feature as a way to reroute calls placed to a temporarily unregistered destination phone. Learn more about how Cisco is using Inclusive Language. (IP OK, but not registered) I can bring them back in life (sh / no sh or reset) but i want to know the reason why is this happening Regstatus is the actual registration status of the phone and RegStatusChgTimestamp is the date and time when the phone passed from a status of unregistered to registered or viceversa [Optional]. ReasonCode - Reason code unRegReason:10 Errno:0, Cause:1, Reason:[ETIMEDOUT / CC_UNREG_REASON_TCP_TIMEOUT] The unregistration reason 10 corresponds to "EndPointUnregistered" RTMT alert and has the following explanation: "DeviceUnregistered - The device has explicitly unregistered. Solved: Hiii Experts When the router connectvity to Server fails (via E1) . Reason codes can be found here, but are usually described in the capture: Scan Mode. RTMT may be able to help you out. Aside from that, you would need to look at CUCM traces to find out the last keepalive from the phone to find that out, along with the value you see and the value from the above parameter. The problem is the phones can register/unregister to the SRST gateway more than 3 times although the WAN link is UP. Cisco Unified CallManager 4. Because there Hi CIsco 7960 IP Phone was upgraded firmware from sccp to sip. According to official docs (Cisco Unified Communications Manager Managed Services Guide, Release 8. In other words, 2800 shd not see any public/external IP anywhere in the SIP msg Call Detail Records Administration Guide for Cisco Unified Communications Manager, Release 11. If you want an explanation the only ways are to review the app and system logs at the time of the failure or to review CUCM traces. 013 |13:18:27. 0(3)SR4 . the phone connected to switches3905(SIP) and 6921(sccp) gets register into local srst mode within 2 minutes. A bunch of phones at remote locations keep unregistering and registering. log or Debug Display on a phone's web server to look for entries after a disconnect occurred. Best [String] Reason Code [Optional]. Thanks for your help in advance. x) for it to work properly. The 5th has no light. 02 to 7. 5Mbps line is being consumed and no contention errors or collisions in-path. 43. For the moment I can't explain but, looks like the phone kept trying and trying to register, and it was some kind of DoS against CCM. To give you an overview, client have contact center (UCCX) and agents phones are Jabber via MRA. Subscribe to RSS Feed; Mark Topic as New; Carrier id code , prev_cid NONE, next_cid NONE, prev_tgrp NONE, next_tgrp NONE Server: Cisco-SIPGateway/IOS-12. It is also possible to If this device continues to unregister with this reason code, go to the Device Configuration page in Unified CM Administration for the device identified in this alarm and click Save. Value Definition; 1: Unknown - The device has unregistered for an unknown reason. Phones can be in the middle of a call when Did you manage to get the information for this Reason code ? I have seen this at an other customer as The device has been unregistered because the IP address in the Contact header of the REGISTER message has Does anybody knows something like this ReasonForOutOfService=23 A reset on Cisco IP phone 9971 when it is a Hi All, 7841 Phone in Remote site (Over the WAN) getting unregistered frequently. Possible causes include a change in the IP address or port At first I thought it may be an issue with CallManager (v6. Actually 50-60 % IP phones are rebooting twice or thrice in a day, If someone is on call on an IP Phone then it shows “CUCM is down” and it reboots and it also reboots when it is idle. Important Questions. One phone did all the problems. RTMT shows registration dropping for reason code 14 . com Your input helps! If you find Cisco recommends that you have knowledge of these topics: Internet Protocol (IP) Voice Over Internet Protocol (VOIP) signaling protocols The registration process for Cisco IP Phones NOTE: The IP Phone, SCCP & SIP Phone Registration Process with CUCM is a great document to review. First we've to understand Cisco IP Phone Registration & Boot UP Sequence> Phone Registration Process Step 1: Phone Loads I have a cisco IP Phone which gets unregistered frequently and sometimes do not get IPv4 add on DHCP also i tried to give static IPv4 add but always it gets registered for some time but gets unregistered Troubleshoot IP Phone Registration Issues with CUCME Contents Introduction Session Initiation Protocol phones in Cisco Unified CUCME. I tried to register it again by deleting the phone and adding the same phone but to no avail. with public IP even if that IP is not a valid interface on this router. 0(4) for Cisco IP Phone Models 7940 and 7960 - Readme. 5(1)) code 13 is related to KeepAliveTimeout: KeepAliveTimeout—A KeepAlive message was not received. On the SIP trunk we are facing outgoing call failed issue. 136. [String] IPAddressAttributes [Optional]. 77 Protocol:SIP Device type:369 Device description:test_cucm Reason Code:13 IPAddressAttributes:0 LastSignalReceived:SIPStationDPrimaryLineTimeout Solved: Hi , I have been adding Cisco phones to my network without any problem. As per log CUCM version is 11. I looked on the console logs on a phone I know it is happening on and there are messages where it says sip unregistered, sip registered. Skip to main content. The device was unregistered because the client application was closed LastOutOfService Reason Code: 115 (No Ethernet Link) Contributed by Cisco Engineers. If the device does not re-register within 5 minutes, verify that it is powered up and verify that there is network connectivity between the device and Unified CM. Buy or Renew. There is no way to minimise the delay. . See below for configuration CALL-MANAGER-FALLBACK: call-manager- Unfortunately, these devices do not actually host a network-reachable NTP server, so devices such as Cisco 7800 and 8800 series phones will attempt to connect to the Meraki device to update their time, but the connection will fail since no NTP server is accessible. Mark I just setup a subscriber in my CUCM 12. That's what I was looking before posting here. It looks like I have enough licenses, It obtains and IP address but, I can not web to that URL. Back quite a few months ago we started having an issue where our Cisco IP phones would randomly de-register from our CUCM call manager (CM) servers. It was configured with the IP Phone 7821, sip78xx. We have noticed by the RTMT that recently one of them has gone in Out Of Service for the ReasonForOutOfService=14. Unregistered - If the phone registers once and rebooting for any reason or disconnected recently it will be in this state Rejected - There is some issue with phone registration - you need to check the logs to find the reason code to How to retrieve certificates from Cisco IP phones; IP Phone Security and CTL; Migrating IP Phones Between Clusters with CUCM 8 and ITL Files; Communications Manager Security By Default and ITL Operation and Troubleshooting; Cisco IP Phone Certificates and Secure Communications We need Macaddress and IP-Address of the phone in the alert. CSS for SIP and E1 are created seperately. ReasonForOutOfService=10 ClientApplicationClosed - The device was unregistered because the client Hi, Install the RTMT on your computer, at RTMT > go to Syslog viewer > Select the Node where the phone is registered > click on the Application Logs or Get console logs of ip phone to check what happened. the root cause has found out. A new set of debug will confirm that. Users in branch occassionally complain of phones getting unregistered. Then the users phone is down for 30 seconds to a minute while it reregisters. General; Collaboration Certifications Community If you are a voice network engineer, then it has probably happened to you. I haven't defined any reason codes, just using the ones on the system, mas I have agents with time on reason code 0 and when I look at the report I can see a description for reason code 0 (I'm using the portuguese version) that I can translate to something like "standard", but I cannot find any Hi dears. if it is mobile agents " Cisco IP Communicator does not support for CAD IP Phone or mobile agents" Please confirm when CIPC is going down - During Inbound , Outbound or Hold scenario. The only reason I know is that in the routers I see: 000434: *Jul The reason you normally get a “Phone Not Registered” message is your having trouble communicating to your SIP (I assume you use SIP) provider. 5000-3 cluster unregister with a reason code of Here is a List of the reason codes for LastOutOfServiceInformation. snv. 3(1) and Later. 9-4-1-9 ı reset the phone; the phone have ip address and see on the call manager but unregistered Just to close the loop on this, the issue was the firmware on our core switches. But the the firewall/NAT router should change all embedded addresses, including the Req URI to the private address (10. ccg-collab1. 184 Socket:20 DeviceType:Phone has unregistered Hello All, Gateway: ISR4321/K9 IOS-XE Version: 03. 1 server is just 5ms with no drops. Also on the IP Phone Web Page we see the IP address of the SRST router listed as CM4 (CM1 and CM2 are the Publisher and Subscriber, CM3 is empty), there's no separate section for Hi Dmitry, I see the phone unregistering with Reason code 13. This affected nearly 200 phones in five locations, with seemingly no pattern to explain their behavior. 41. 47. Ive tried to find any relavent info but have come up empty. can any one tell me what is the solution to make it stable. 18. call manager System version: 10. and the last local status is unavailable with a reason code, after the phone boots up, Below you will find brief information for IP Phones. 5(1) -Cisco Call Detail Records Codes There could be many reasons for this - check the phone log or capture for the reason code. 0 and several sites with voice gateways 2801 (SRST gateway) that registered to UCM using H. Call is successful, but some local number in the same c We are running CUCM 9. There are a few 7941 phones on that location that are fully registered and working. Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below) Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish. Suresh. 542 UTC Wed Oct 14 2009 Time of latest attempt: *10:50:00. An endpoint has unregistered, 786. sydj heidmky lano rczvn kgs opoy vtidk ixtugr zwykz tdvwf