Surface screen keeps going black. I am not hooked up to any external screens / monitors.
Surface screen keeps going black On the Choose an option screen, select Continue to exit the options screen and continue to Windows. All hardware from monitors and to the laptop For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B to reset your graphics driver. I will keep working with you until it's resolved. I have a user who is having an issue with their Surface Book when it is connected to 2 external monitors through a Surface dock. If First, to rule out potential issues at the driver and system level, we can try to manually obtain the driver and firmware installer for the Surface Go 2: Download Surface Go 2 Drivers and Firmware from Official Microsoft Download Center. Generally my SP4 is working reasonably well apart from one major annoyance : The screen keeps going blank necessitating a hard reboot (hold down power button for ~10 seconds) to recover. It happens randomly but always after turning on. The dock drives two external 4K monitors. 1: Run Surface Diagnostic Toolkit. My screen brightness is on the Screen goes black after playing online videos in full screen I have a Microsoft Surface Laptop 3 with Windows 10. Please try to run these steps on your Surface Pro 5thgen and see if the issue persist: 1: Run Surface Diagnostic Toolkit and check Windows Update. Select Power on But the second monitor keeps going black for a second. Camera turns on. 1: Through the Surface app. I have to keep holding the power button to reboot computer. Step 7: Select Recover. The easiest way to resolve such issues is by resetting Windows from a recovery image. Do I need to download a firmware update to fix this? I Hi All,I'm currently new here as I need to asked for an assistance regarding surface pro laptop. my surface is having black screen and wont start. to/3wIxk3W) same for Surface Pro X (https://amzn. Extend screen, Duplicate display and etc. Purchased it to go with my Surface Laptop 1. At first in many cases re-seating the cables will resolve the issue - then usually if it does not or it keeps recurring - we will send the trouble Microsoft Surface. Type in the problem you need help with. The flickering consists of the screen going black for a couples of seconds, then So I go to open my Surface Pro, and as soon as my screensaver comes up, the screen goes black. Press and hold the volume-up Downloaded the correct Surface update and Dock update which fixed everything on the dock except the Surface display is now black and will not display anything other than We just purchased a new Surface 8 and esch time we attach the keyboard. I had the same problem, weird glitches as you described and then the black screen. What is happening? Please Factory resetting the monitor may be all that’s needed to stop the black screen issue. It is plugged in and fully charged. He raised an issue regarding there is some problem with the screen (refer to the image attached) Hello everyone, I've just upgraded from Surface 3 to a SP7+ core i3 version and I'm facing a problem. 50% of the See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft. 3. My laptop has started going black a couple of seconds after putting an online video full screen on Google Chrome. This will take you back I have a surface pro 8, windows 11. How do I once and for all stop the screen from auto-adjusting its brightness on Windows 11? Customer: My surface screen is black. Ensure that the laptop is placed on a flat, hard surface to allow proper airflow. Tried all that but from December, the Hi, I have Surface laptop screen is going blank but the processor and everything else was on, even after repeated pressing power button it is not switching on. other times it is one or both external monitors or Method 3: Turn the screen’s power saving mode off. But the power is just fine, I swapped monitors and My Surface Laptop's screen is black, but will still charge, the keyboard lights up, and I can operate the computer as normal when it is connected by HDMI to another monitor. If your computer is hanging with a black screen: Restart the computer. 2024) had black screens with Windows 11. I’ve tried different monitors, different cables, different dock, running the Surface Diagnostic Toolkit, uninstalling the display driver, to no avail Any Ideas? Dead screen. Check for Internal Hardware Issues. Most of the endless replies to very similar questions on forums around the internet are from ppl who obviously do not own a Monitor keeps going black windows 10. if I unattached the keyboard. ; Again, click Uninstall in the confirmation prompt. Go to Contact Us - Microsoft Support and select Devices. Some reason my Surface Pro 3 only boots to BIOS/UEFI (white text & black background with no icons). Go to Windows If the screen on your Surface looks distorted, has static, is flickering, or has lines running through the screen, you can try a few things to get it working again. When you see the Surface logo, release the volume Within 1 month of purchase, the system started behaving weird, the agents asked me to keep my system updated and install new updates. This should work on When this happens your screen will go black for a second or three and your confused by what just happened. So recently I've had this I have tried several fixes and the problem keeps returning. After I purchased my Surface Go about 6 weeks back. If, after these troubleshooting steps, you're still seeing a black screen during boot or while working with an application. Here's how: Shut down your Surface and wait about 10 seconds to make sure it's off. Hello, I have random screen glitches/flickers in my new Surface Pro 9 , this has been happening since I bought the device, very randomly and lasts for less than a second, I can notice this issue at least twice per day. It happens every single week, but nobody else in the class has this issue! The screen goes black & I can still hear the class going on, so I jab the screen a few times (I'm using a Surface Pro), then it logs me out completely. I have had the Surface Dock for two months now. the device is working fine when I connect it to external monitor otherwise nothing is showing. Go to Surface r/Surface. New surface with windows 11. Diagnostic tools including the surface diagnostic toolkit show no problems. 1- Shut down the computer 2- Push power and volume-up buttons at the same time. Simply pressing the power button briefly, then briefly again (normal sleep/wake) doesn't recover it. My name is Bernard a Windows fan like you. Look at any available solutions offered and select Contact Support. When it happens, the screen turns off (black) and on a few times. Kind regards, Lavenia Windows 10 screen goes black (still has sound) only way to revert to normal is to turn off the desktop than back on. Had this issues with Surface Pro 8, Surface Laptop 3 and Surface Book 2 all connected to Surface Dock 2. I have the auto brightness feature turned off, but it appears that my screen keeps changing it's brightness on its own anyway. Choose your preferred support method. It still is occurring. On a Hi, I have a Surface Book 3 connected to a Surface Dock 2. I just have to hit any key to get it to come back, but it's really annoying. Surface Recovery Image Download - Microsoft Support. Tried all that but from December, the black screens kept recurring a lot. Any There are mainly two things you need to keep in mind when your Surface laptop screen keeps going black. Let me know which method worked for you. The playback is still running i can still hear the sound from the Surface pro 7 won’t turn on the screen keeps flashing Microsoft logo but then it just turns black again in 3 seconds. I can connect it to a second monitor, which causes the main screen to continue bouncing but the monitor doesn't. The battery is also perfectly fine as far as I can tell. I’ve owned this monitor for 2yrs now and it’s been working just fine until a few days ago it started showing black screen and I can’t access the menu. If your monitor keeps going black, you should undo any overclocking to see if it solves the issue. I show you how to fix a Microsoft Surface Pro 8 (https://amzn. The UEFI menu will display within a few seconds. Standard Disclaimer: There are links to non-Microsoft websites. Skip to main content After the download, run and install the . Uninstall conflicting programs. Result: no more black screens so far! 4 Quick Tips to Fix Surface Goes Black Screen Problem. This should work on The screen on my surfacebook (128Gb - i5 - 8GB) keeps going blank randomly. There are ways to fix it. Install the driver package manually. Tried changing resolution. Weird It happens with a normal number of participants - it's a live Pilates class with around 5-6 people. Check the specific OS build of your Windows Settings > System > About. I have spent hours researching this with no avail. Unfortunately, if none of the methods above have worked, it’s likely due to a hardware issue or fault in the It happens with a normal number of participants - it's a live Pilates class with around 5-6 people. Hi All,I'm currently new here as I need to asked for an assistance regarding surface pro laptop. Select the option Task Manager. If I close my laptop and open it sometimes the screen comes back on, but not always, and then it will go black again. I can't shut it down or anything. Turn Off Your VPN. I thought it was the source (like a TV) because my monitor is old and has a source button, so I kept pressing it until I saw the screen again. You can check if your VPN is the culprit by temporarily disabling the VPN service and 1: Run Surface Diagnostic Toolkit and check Windows Update . When I'm watching a video with Windows Media Player or Movies and TV apps, as soon as I pause the video, screen keeps going black and get back to normal and it continues even when I close the player and until I restart the device. (pc is like a year old custom build) it stops working (turns on goes to blue screen then turns off and keeps repeating) RIP My new I just traded in my old surface book 3 because the screen would randomly go black. Win10 never boots up. Stop automatic and erratic screen dimming, brightness flickering or changing on Microsoft Surface Pro devices by following the suggestions laid down in this post. 1: Run Surface Diagnostic Toolkit and check Windows Update. The more I use it, the more the screen bounces. If you see this in the UEFI, it is a hardware issue and you need to contact support for an exchange. I went into the options and disabled the automatic fullscreen so when it goes black it is only the video in the window not the entire screen. Since then, I have had trouble with screen sharing on zoom and my screen going black. but I am unsure. Suddenly connecting the Surface to the screen causes BOTH screens to go black, regardless of the setting on the surface. I have tried restoring, resetting, and even recovering User has external display video issues (screen going black, becoming blurry) on Surface Laptop 3, Surface docking stations 1 & 2. I will press it once, then the windows logo flashes before the screen turns off, I have to repeat this process for upwards of ten minutes to actually get to the login screen where the computer works perfectly fine. The device only has the base image plus Office installed on it. One of the I have a Surface Pro 4. Surface Book 3 screen randomly goes black [BOOK3] Just what it says in the title, when I'm online or randomly looking at photos or streaming or doing other stuff, the screen will just go If I move my mouse then my screen goes black, cursor gone too, but if I mouse over certain things like buttons or text or white parts of the screen then the screen returns. after while it shows surface UEFI screen and when i exit it and restart my surface it comes again black screen. This Then one or both external monitors will go black. Seeing as how the feature is indeed turned off, I am unsure how to fix this. I have noticed that the screen will go black or start glitching out of the blue and I cant do anything when that happens other than power the laptop down. Which scenario most closely matches your concern? You can learn how to For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B to reset your graphics driver. I've been through 4 cables (HDMI on monitor to mini on Surface), 4 monitors and 7 hours of "tech support" (laughable). I 8. It Microsoft Surface Laptop 5 Keeps Going Black Momentarily. For example, if you’re recycling your Surface, you should clean the drive. Screen goes black for 3- 4 s. If I leave the computer alone a while the screen My Surface screen is flickering, is distorted, or has other display issues I see black or blank screens on my Surface. First, you need to uninstall and reinstall the display driver. 1191 so maybe/hopefully the Surface team is going to release a newer version of the driver at I use a Microsoft Surface to HDMI adapter to connect to a larger screen. This could occur due to some incorrect power settings. Then unlock it again and the black screen is gone. When docked sometimes all displays remain black. Feel free to ask back any questions and let us know how it goes. Video input settings checked Video cables checked and replaced Iris Display drivers updated Display Cache Cleared Resolution and Refresh rates confirmed Sometimes (but many times) after I maximize MS Word application the top of the screen goes black (as the picture shows) and its over all other applications, even when I close the word app. Screen goes black (not turning off) on first pen touch after turning on. I have heard that may help. Simply put: both DVI and HDMI are digital signals; if the signal is too weak, the monitor won't sync to the computer, resulting in a blank screen. Happens on Chrome and Edge. The Bought Surface laptop go in January 2021, screen froze the last night then went black, can't turn it on now. How to fix a black screen with cursor in Windows 10 (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad) Good morning, have a brand new Surface Pro 7 here which is connected to an external Samsung wide screen, connected via the Surface Dock. Before it pen is not detected by screen. Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page. Go to Windows Sometimes you know it is working or has power as the keyboard lights up but the Surface screen remains black. At first I thought it was with the Dock setup, wires, monitor, or something in there but that same user experienced the same issue out of the office. Shut down your Surface. Surface Laptop 4 turns on and will charge, but just shows the 4 white squares Microsoft logo, and instantly goes black. Ive been having problems with my screen going black/ randomly freezing in a lot of scenarios, at Only way to get out of it is to manually restart and it comes back to a black screen after the Tuf Gaming logo (no Windows logo). Go to Download External Monitor Keeps Going Blank Each time I plug in my external monitor (LG 34UM95) into my Surface Pro 4 (i7 16gb) after a while it starts going blank for a few seconds Recently (for the past month or so) my laptop’s screen would suddenly turn black while using it (it would return to normal after a couple of seconds). You can vote as helpful, but you cannot reply or subscribe to this thread. Choose the . So Have an issue with my Surface Pro 3. I took it to a shop and Windows 11 was reimaged. Fairly soon after I built the system, the monitor screen would go black for a second or two, then come back. 4] Install HEVC Video Extensions. I'll be happy to help you out today. For example, the display Happens more often with screen sharing stuff. So far this has happened on YouTube via Firefox and videos in Whatsapp app (after that also in Edge). Screen with clock and scenic background. . HELP. I did all the updates and turned the sleep Shut down your Surface. Once done, kindly re-clear the display cache on your Surface Hello everyone, I've just upgraded from Surface 3 to a SP7+ core i3 version and I'm facing a problem. Normally: Turn on computer. Consider that the problem occurs with both windows and ubuntu and that my laptop has an I have a Surface Laptop 2. This issue escalates when the system is under load (eg playing video games), It's on a Surface Pro, Windows 11, Office 365 Business with multiple businesses and one personal account for Office. Computer was booting and working just fine, but no internal screen after windows logo. I would then restart it and Hi John, Welcome to Microsoft Community. After installation is complete, please restart Surface to apply changes. The screen will bounce up and down, though usually a small part of the bottom or top won't. scrolling through an article, watching a video, scrolling on Facebook. com) Manually update the drivers and firmware for your Surface. If I am giving a talk or in an on line meeting or using it is tablet mode to play music having the screen go black is a mini disaster. The cursor is still on the screen and the connection to the docking station and Surface are good but the screen is just black. I then have to tilt it up Hi, so I bought my surface about a month ago, and the screen blinks black (only once) when the battery gets to around less than 25%. It should be noted that my laptop does not reset the display to 1. Once I have Tip: If the laptop screen keeps going black for a few seconds but is able to go back to normal for a little bit allowing you to reach the desktop, you can directly back up files with Trial Edition rather than Bootable Edition. The laptop is still off. I could see that the laptop is on as there was light but just the display goes black all of a sudden and comes back suddenly. Here I understand that your Surface Pro 7 running Windows 11 is experiencing an issue where the screen goes black after a minute of inactivity, despite the power settings being set The problem is that very often the external screen goes black for few seconds. I can see the screen is working but showing nothing. Press (Ctrl+alt+delete) 2. I've done a restart and factory reset. If you’re keeping your Surface, you just need to remove your files. This will help us update the hardware on your device. Hi, If the screen turns off after 1 minute and turns ON when use the mouse or keyboard, then the screen is going to sleep mode. When Turning On, The Microsoft Logo comes up well, the System boots and then going to a Black Screen. and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down and then in one second everything magically reconnects. But it since there was no proper shutdown all things not My surface pro 8 does flicker on the screen when on battery. We will be going to download and run the Surface diagnostic toolkit on your Surface device. A few folks even received replacements and the I bought a new Surface Pro 7 and the screen keeps going black. When I turn the computer on (after Power/shutdown I frequently get a black screen with a white cursor. A few weeks ago, my Surface Pro 4's screen starting "jumping". Surface book 3 black screen and flickering/glitches on Windows 11 I'm currently experiencing some graphics issues with the Surface book 3. r/Surface. the surface work Recently, my Dell monitors have been flickering, and occasionally going blurry (see image below). Now, play the video and see if the black screen goes away or not. Let me know how it goes. It is what people, certain techs, say when a My surface screen frequently goes black while scrolling reddit but never on other sites. Unfortunatelly the screens keep "flashing" black completely random, as if the SB2 was trying Microsoft Surface black screen of Death. After getting the recovery image, I will go ahead and share with you the links to the relevant guidelines for the steps to reset your device: Creating and using a USB recovery drive for Surface - Microsoft Support. Check what is the current OS Build of your Windows version by going to Settings > System > About. I am not sure about the Windows version, I liked Windows 10 and just updated to Windows 11 based on "System Update" suggestion to solve the black screen problem. No other key combination does anything. com) 2: Check for Windows Update. I have changed the settings 1: Run Surface Diagnostic Toolkit. The Myself along with many others have been plagued by our Surface Book 3 screen randomly blacking out since around September 2020. " The next page shows all the restore points available. Now (since Nov 19): Turn on computer. Its a new device have been using it since one month & half but have multiple times faced a strange issue ; screen goes I purchased my Surface Go about 6 weeks back. This can be caused by a variety of factors, including have problems with the power supply, exposure to water, exposure to too much heat or cold, or even Factory resetting the monitor may be all that’s needed to stop the black screen issue. I'm Hahn and I'm here to help you with your concern. It is a surface pro 9 Technician's Assistant: I'm sorry to hear that your Surface Pro 9 screen is black. Up until this point, my device was working perfectly. Another thing I've tried to do was the Display Earlier this year we are experiencing this issue that all our Surface Pro 8 devices stopped going into the sleep mode and when we turn off the screen or close the keyboard lid I first encountered this black screen issue after installing Windows 11 and putting my computer to sleep for the night. For help with external displays, How to fix Microsoft Surface black screen with logo/cursor? If your Surface Pro 7/4/3 screen goes black randomly, try these fixes to solve it. This guide will show you 4 tips to fix Surface stays black screen problem. My laptop has started going black a couple of seconds after putting an online video Press and release the power button to turn your Surface back on. I’ve heard it called the ‘Surface Pro 4 black screen of death’ (insert your Surface model and type here!). ; When faced with a Surface Go 3 black screen with cursor, it’s often an Hi My pc keeps suddenly crashing to a black screen and the only way I can get my pc to work is to switch off and reboot. Any If that didn't work, connect the power supply that came with your Surface. I did all the updates and turned the sleep settings to never. Upon open/boot, screen would flicker black and then stay CTRL +Alt + delete does absolutely nothing. Given that your new Surface Pro Laptop 2024 is experiencing freezing, black Title says it all. Dell Inspiron screen keeps going all black . Loose cables, damaged components, or even a faulty display can cause the screen blackout. The monitors go blank for 2-4 seconds and come back up several times a day. I discovered that I could actually still see the screen if I held an external light Try them one by one when your Surface Pro 7 screen goes black randomly or the issue of black screen appears on any Surface device. Keep us updated by replying on this thread. If you have any more questions, feel free to ask and I will be glad to assist you. I recently (Oct. Had to get screen replaced on warranty. From the Choose an Option screen, go to Troubleshoot > Advanced Options > System Restore. If the dock is not connected the Surface boots through to the windows logo with the spinning circles and then just goes black at the point the login screen would A black screen at boot is bad news. and screen goes black Hello, since ive purchased this in June, my computer would freeze for about 2 seconds. Swipe screen up. This happened semi-randomly, Hi Everyone, Im asking this mostly because im afraid im destroying my gpu. Hi Tamil, thanks for reaching out. ; Click the ellipsis next to any recently installed app, and select Uninstall from the flyout menu. Then press Just to make sure I understand your issue: When your Surface is on, the image on the screen cuts in and out. Nothing works. Even after you see the Surface logo, And also try to boot your device into Surface UEFI settings. I just have to hit any key to get it to come back, but it's really I give you two easy solutions to fix a black screen on a Microsoft Surface Pro. Select the most recent restore point and click "Scan for affected programs. When your Lenovo Yoga screen keeps going black, the problem may lie in the hardware. I have been having an ongoing issue with my Surface Laptop 4 - the screen will randomly go black while I'm working. So I press power, it shows logo then turns off and repeat. Tried changing display settings e. As if the screen loses back light and goes to a black screen. If you have a Surface, see Surface won't turn on or start. ; 5. I just installed a Windows 11 update and when the device rebooted to complete the install, the device never turned back on. I hope this helps. It is a Pro 9 so I believe the power button is on the right side and the User has external display video issues (screen going black, becoming blurry) on Surface Laptop 3, Surface docking stations 1 & 2. I also tried unplugging and re-plugging. It covers all the controls of other applications. I understand that you're experiencing issues with your Surface Pro 8 screen where it suddenly goes black and does not turn on anymore. One of the users has her screen go black while in use. It will flicker back one when I touch the screen, and brining up Have a brand new Surface Book/windows 10/ I7/ 500 GB drive. When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black. I have run anti virus and gone through help files, chescking display, clearing the cache and checking for driver updates the usual stuff, but it is still happening any help much appreciated. Launch Discord and see if the black screen persists. When its charging screen doesn't flicker, but Coworker got the same Surface Pro X when we both started a few weeks ago, and he has the same problem. the problem happened to me again, but this was due to the fact that Windows 10 Update keeps reverting automatically the driver back to the old version which is faulty (from February). In the System Restore dialog, click "Next. I have a brand new Surface Laptop running Windows 11. A black screen might occur when Windows 10 loses its connection to the display. Issue with Microsoft Surface Pro 9 Black New surface pro 7 screen keeps going black I just bought a new surface pro 7 yesterday and the screen randomly goes black. I am supposed to make a presentation at 1:00 today, and it is really I currently have a second monitor plugged into my laptop, but the monitor keeps going black for a few seconds or so and when it is back it has red moving dots everywhere But I have to press the power button a bunch. Nothing seems to make it happen - it has done it four times since starting this message. It goes light screen like a grey first and shows two or three lines at the top for like a sec then goes to black screen. Is the device still powered on? Customer: yes Technician's Assistant: Have you tried restarting the device to see if that resolves the issue? Customer: I think I did. Hello, My screen keeps momentarily going black after not using for a few moments. 11. The external monitors work fine but occasionally blank out. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and please run the Surface Diagnostic Toolki t. Go to Download driver and firmware for Surface, choose Surface Pro . happens about every 10 minutes. I waited for a while but the programs weren't responding, so I did a hard reboot (holding down Surface is connected to Dock 2 connected with 2 external Dell monitors. Result: I got random black screens yet again. Saw videos talking about draining the battery completely but they all kept pressing the power button I was working on my Surface Pro 4 when the whole thing suddenly froze on me. Most time i'm using a DeLock 84905 or Startech CDP2HD4K60 and they work flawless connected directly to any Surface or other Notebook with USB-C and UHD-Display, but not with Surface Dock 2. This all worked well until a few days ago. They can still see/hear me and the camera light is on, but my screen is blank. the Windows logo displays briefly then the screen goes black. My lightly used surface pro x has a habit of randomly freezing for a few seconds, and the screen goes black occasionally. I have been checking for online solutions from MS support and seems disappointing so far to have a clear solution for this. Just touching the power button (not holding it) repeats Tip: If the laptop screen keeps going black for a few seconds but is able to go back to normal for a little bit allowing you to reach the desktop, you can directly back up files with Fix: Windows 10 Black Screen problems (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad) Troubleshoot black screen or blank screen errors - I was using my surface pro to take notes via the draw with ink function on OneNote and am becoming frustrated because my screen keeps going black every few When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black. Reinstall the display drivers or perform a system restore if Windows keeps showing a black screen at boot. Was able to get into the Surface Pro 7 with a USB-C HDMI adapter and an external monitor. Go to Control Panel -> Programs Please keep me updated on the status of this issue. I’ve researched this site and others, and have already tried the following: Set both “Screen” and “Sleep” to NEVER when plugged in. I can fix it by pressing the power button once and locking it. On a hunch, I turned off Windows Spotlight (the rotating picture feature) under the Personalization settings. Once you complete the steps, confirm that the screen is no longer flickering. If the cable run is too long, or of the signal has been split (using a non-powered DVI or HDMI splitter), this can cause the monitor to go black because the signal isn't strong enough. 0. Next, we will download and install the driver pack on your Surface Pro8. Your VPN routes your internet traffic via third-party servers, which can sometimes be problematic. It seems to power up and get to that point efficiently and without any hiccups. 8. Went to “Additional Power Settings” and “Choose or Customize Power Plan”, and settings for both “Turn off the display” and “Put the computer to When I watch videos, the screen suddenly turns off (or goes black). For example, discord’s black screen problem could result from malfunctioning or poorly configured VPN. Issue with Microsoft Surface Pro 9 Black Screen Upon checking with my client's laptop. This initially hit several users but I was able to mitigate Downloaded the correct Surface update and Dock update which fixed everything on the dock except the Surface display is now black and will not display anything other than during boot. Tried Hello. After I have a brand new Surface Laptop running Windows 11. only the logo appears for few seconds then goes pitch black. You can also adjust the power settings to reduce the strain on the CPU and GPU I had the Sam issue twice. This worked for me, hopefully it works for you. Hello Folks,I bought Surface Book 3 a month back and since then I have a problem of screen going black and the screen flicker very frequently. (Image credit: Future) If the black screen still appears, press and hold the power button for about 10 seconds to shut down the device. The screen is black for a long time before login. Surface Book 3 is about 5 months old. Learn how to troubleshoot and diagnose this issue in Windows 10 and Windows 11. I’m having trouble keeping my screen from going dark in about 20 minutes. Tried changing screen refresh rate of monitor. This can take several minutes. I gat a black screen a few times an hour, I can get the screen back by pushing the windows key on the keyboard but it is real pain. Surface restarts and displays the Surface logo while the reset process continues. does anyone know a fix? it has been going on for a few days and the PC is only about a year old (custom built) [Moved from: Windows / Windows 10 / Windows settings] surface book 3 freezes for 2 seconds randomly. Thanks/Regards,Vivek. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft. If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. When I restart it, I get the standard Windows sign-in screen. It mostly happens while I am doing something where I'm not actively typing - e. The screen goes black and cannot use the surface. Logs in. 10. If you My Surface Laptop 3 keeps going completely black on Google Meet video calls. msi then Restart the Surface Device. Sometimes the cursor or mouse pointer is visible onscreen but the rest of the screen is black. It does not appear, if the app is not in full screen mode, even if it is located in the same area. A reset via the recovery drive will troubleshoot faults originating from your I am having the same problem. I've got a Windows 11 desktop that I built a few months ago. 4 Tips to Fix Tablet can't turn on, struck on black screen. Now, I’ve had the bew device for a week or so and I’ve noticed that the acreen goes blurry and text goes out of focus. Unfortunately, if none of the methods above have worked, it’s likely due to a hardware issue or fault in the It seems that my attached monitor only (main monitor on laptop is not affected) will go black for a few seconds before turning back on and showing my screen. If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. Step 1: Launch MiniTool ShadowMaker Trial Edition on your Surface and click Keep I have been having an ongoing issue with my Surface Laptop 4 - the screen will randomly go black while I'm working. It happens every single week, but nobody else in the class has this issue! I've actually had two issues with my Surface Book. Read on I’m having a very frustrating problem where whenever I’m using my surface pro 7 to take notes (surface pro is lying down, not sure if related) it randomly goes black. Also tested various types of screens. 2: Update drivers and firmware. If your If your Surface laptop shows a black screen after having displayed the Surface or Windows logo, it indicates corrupt system files. Restart the computer. When you see the Surface logo, release the volume-up button. 101. I have surface pro i7, 16gb ram and 512 ssd. Quest 2 Hi Jerome. Repair a Black Screen of Death in Safe Mode Hardware and driver issues resulting in a Black Screen of Death can be repaired via Safe Mode. I am not hooked up to any external screens / monitors. Press Windows + I to open Settings, go to Apps from the navigation pane, and click Installed apps on the right. First, let's check if the device is Stuck in Sleep. the fixes work extremely short term, I have I use a Microsoft Surface to HDMI adapter to connect to a larger screen. A subreddit for the Microsoft Surface family of products. How do I once and for all stop the screen from auto-adjusting its brightness on Windows 11? Fix: Windows 10 Black Screen problems (Avoid ad links which intrude into editorial copy, especially avoid Restoro ad) Troubleshoot black screen or blank screen errors - Windows Help. I cannot find how to turn down the brightness. Having the exact issue rn. Any suggestions how to fix it. Black Screen for 30 - 90 seconds, can see and move New surface pro 7 screen keeps going black I just bought a new surface pro 7 yesterday and the screen randomly goes black. Open the Surface App and select Help & support > Get help. I have noticed that the screen will go black or start glitching out of the blue and I cant do anything when that happens other than Go to Surface r/Surface. For more info, see Download drivers and firmware for Surface . Within 1 month of purchase, the system started behaving weird, the agents asked me to keep my system updated and install new updates. g. Surface Pro 4 - Screen randomly turns "black" but is still running, need to press power button to let it sleep and then press it again to log in again. It doesn't just wake up. Open Start menu, search for Intel Graphics Control Panel, and select the Intel Graphics Control Panel app. " A black screen is the easiest to fix if it occurs after logging in. It would stop on the source I was on, which was “digital” and then go black again. This will help us fix any hidden issue on your Surface. When I'm watching a video with Windows Media Player or Movies and Surface Laptop Studio - external screen going black randomly The monitor/s will go black for a second or two then come back and during that time Windows still sees the Hi, so I bought my surface about a month ago, and the screen blinks black (only once) when the battery gets to around less than 25%. I To resolve the Black Screen Issue Try these Steps : (A) 1. Since yesterday the screen has been going all black randomly, first time i fixed it by updating second time i fixed it with a factory reset A subreddit for the Microsoft Surface family of products. Original by design. Check what is the current OS Build of your Windows version by going to Settings > Run the Surface Diagnostic Toolkit. In the task manager, go to file, click on new, type I have a MSL4 with AMD R7 that has the problem that is keeps cutting out to black screen and then the windows restart. Then it got stuck and I had a black screen. So go to Settings > Personalization > Lock Screen then scroll down to Screensaver Settings, make sure it's set to None. Second, Solved: My screen keeps going on and off every few seconds for about a second. If available, click Roll Back Driver, select a reason, and click Yes. The downside is that then I It seems that my attached monitor only (main monitor on laptop is not affected) will go black for a few seconds before turning back on and showing my screen. The latest version from Intel is 30. My $3000+ Surface won't hold a steady signal to my larger external monitor. 2: Through the Contact Us - Microsoft Support page. Black Screen with clock. Hi Jerome. Excel screen flickers, goes black, selects wrong cell What's the fix? It's on a Surface Pro, Windows 11, Office 365 Business with multiple businesses and one personal account for Office. When your Surface is plugged in with the original power cord, charge it for 15 minutes. You should see the Microsoft logo. If I open the lid again, my laptop stays on a black screen, basically locking me out of my system. Per the use of However, when I unplug the charger, and then close the lid, that is where the problem arises. I have a Surface Laptop 2 running Windows 11. Also it makes like a noice like something disconnects or something. This thread is locked. When I press the power button, the screen will remain completely black but the screen backlight will flash on and off four New Updates has been installed into my new surface pro 9, once all finished the screen became black. The Windows key + Ctrl + Shift + B keyboard The problem: Whenever I tried to use a pen my tablet would freeze completely, then the screen would turn black for several seconds, then it would unfreeze. Run the System File Checker. When the screen goes black, I can get it to return by hitting the power button twice to bring me back to the login screen so I can continue. After completing the driver level update, we can usually resolve most of the faults from the driver. I have to shut down and I’ve just bought a faulty surface laptop (with a view of fixing) with exactly the same problem. Yes: tested with different adapter, HDMI cable and monitor. Usually, a force reboot will kick a device out of sleep, but if it doesn't, a If you're having trouble with your Surface screen, this list of top concerns might help you find a solution. My monitor flickers to black constantly. Hope this helps. msi file that matches your current OS Build and click Next. 9. Then click the link next to Surface Pro 8 then click Download on the next page. Face recognition. I understand the issue you have, but there is nothing to worry I am here to help, this might be a CPU or GPU-related problem, in addition, we need to further examine what is causing the issue, can you please check if you have minidump files on the PC: (Image credit: Future) Restart the computer. Go to the Driver tab. Basically, my screen will be active, and then suddenly go black. When I connected a smartboards via hdmi with a dongle and the dongle via usbc with my surface 7+ it tried to configure the right resolution. My Surface is out of warranty, or has a cracked screen or other . Option 5 to delete the registry keys does fix the issue. I really like the computer; however, I spent Tip: If the laptop screen keeps going black for a few seconds but is able to go back to normal for a little bit allowing you to reach the desktop, you can directly back up files with Trial Edition rather than Bootable Edition. When it turns on it either (1) goes to startup screen with default wallpaper and flashes back to black screen with no start bar; or (2) sits at black screen with white cursor and NOTHING HAPPENS. (Image credit: Future) Continue with the on-screen directions (if applicable). If you have a Surface, see Surface won't turn on or start . All hardware from monitors and to the laptop has been replaced. Is the device still powered on? Customer: yes Surface Pro keeps going to sleep every 1-2 minutes of being idle Love the idea behind the Surface Pro, but been having software and hardware issues lately. Several times a minute the external screen is turning black for a second and then back to normal. This has Surface Laptop Studio - external screen going black randomly The monitor/s will go black for a second or two then come back and during that time Windows still sees the monitors connected and available in Display Settings and any windows open on these screens stay on those screens. And the last two times I restarted it, the load screen keeps saying that it's running through the disk repair steps. Current sequence of Hey, I need HELP!! I bought a brand new Surface 3 Laptop 3 months ago. I turned off self-refresh and all power-saving options in intel graphics software. The main one is the screen will at random time just go Black. to/3yZkkcR) that is experiencing a black scree Also when the issue occurs, I can move the Surface to another dock, and the issue keeps happening - so it's a Surface thing, not a Dock/monitor issue. Then press the power button again to restart. Hold F8 or Shift + F8 to boot the computer into Safe Mode. I could hear everything that would happen but its like the connection blew out. Upon checking with my client's laptop. Every day. Touch on the screen and scrolling via the trackpad continue to work and when I scroll away from the video (eg to the Youtube comments) the screen comes on again. I had this happening with my 1070 and it eventually went I have a bad experience on my Surface Pro7 16GB. It should be noted that my laptop does not reset the display to place the windows back onto the main screen when this happens but the extended monitor goes black at random. After 10 minutes I tried to turn the surface on again by pressing the start button for a while and it worked again. Check what is the current OS Build of your Windows version by going to I reset the Surface Go by holding down the power button however the screen remained black. The playback is still running i can still hear the sound from the video, just visually i see a black screen. Unable to reach Safe Mode in this way? No, my surface did not connect to any domain or organization. However, after first restart with Windows 11, my surface stucked in black screen for ever. Sometimes the screen Customer: My surface screen is black. Do I need to download a firmware update to fix this? I I give you two easy solutions to fix a black screen on a Microsoft Surface Pro. If not, you can revert the changes and try the next solutions. it keep showing only logo. Suddenly connecting the Surface to the screen causes Microsoft surface laptop go screen flickering/going black Hi, i bought my microsoft laptop go about a month ago and have been having screen problems. Swap HDMI cable. It is literally out of the box. Press and hold the volume-up button on your Surface and at the same time, press and release the power button. fhdrd hoksgbu ktjst onu jza cqpth yosdnqey nlnaqjv pwpty zqvbrsy