Servicenow get catalog variables. One of them is a lookup select box.

Servicenow get catalog variables As per community i tried below steps. Steps to Reproduce Import the attached update set. Support Manage your Solved: currently, I have demand records that contain catalog variables generated from the form of a record producer. We would like to see if there is a way to add the catalog item variables (fields from the original request) onto the email notification Thanks Robert for your response. vinay polisetti. Hi all, I need to replicate the exactly the behaviour of the Action Get Catalog Variables although without the need of choosing a catalog item as. I want the variables jut to populate into the Description of the Change or even just show as variables on the form if possible. Then click on select Action and select the available OOB Action "Get Catalog Variables" In that, Under submitted field, select the RITM record from the above lookup action. Could anyone help me with how to reference all the variables, see which ones are true and then highlight I have to pass value from UI action page to my work flow where i am able to pass the incident value from work flow but not able to pass sys_id of the incident to my workflow. Reporting on this is well covered in the Wiki: Reporting on Service Catalog Variables - ServiceNow Wiki The Get Catalog Variables action is not able to get the display value of a select. getVariablesForTask(<obj>,true); //We will pass true as a parameter to retrieve mrvs variables Developer Build, test, and deploy applications on the Now Platform. After the successful order, the response generated contains the sys_id, request_number, request_id, table name. Wrote Variable set UI policy which applies to Catalog Task but how to g When a user requests the Catalog Items, the target request (and requested items) records are created and the associated values for the variables are stored in the sc_item_option_mtom table. Following code perfectly works in global scope but on local scope getGlideObject is not allowed. Hi Rebecca, A List Collector variable type is the one you want to use if you want more than one choice/record to be selected. When I submit the same catalog item via the Service Portal all the variables display, see screenshot. g_form. However, my requirement is to achieve the same thing, but only have the Notification display the variables on a Catalog Task. Try to find your variable on item_option_new table. I created a variable set that I am applying to all of my service request catalog Documentation Find detailed info about ServiceNow products, apps, features, and releases. Learning Build your skills with instructor in process automation designer. That is, variables declared within the if statement can only be used within the if branch. If you want to get them populated based on Requested for value or on change of requested for then you can write Client Script(Onchange) in Variable set itself. getValue('saturday_hours'); var sunhours = g_form. Store Download certified apps and integrations that complement ServiceNow. If you auto-populate Requested for then you can get other fields populated to. This works in both Native + Portal. One of the variable is a "choice" (Look up ServiceNow Learn more about ServiceNow products and solutions. associate Hi I am trying to create a new branch on my service catalog request workflow to differentiate between Service Requests and Purchase requests to get rid of the "automatically approved <$1000" step on a service request. acc_user. parent. 2. Specifically I am trying to see if the variable is either lookup variable or not. I want to compare that values with custom table field. It looks at a certain value field from a table, which is a choice field, so there are labels and a value. field_name'); Will get the value of the variable 3. I tried use the table api on the sc_task table and sc_req_item table Hi all, I need to replicate the exactly the behaviour of the Action Get Catalog Variables although without the need of choosing a catalog item as. Create a catalog item and add few variables 2. walk to select it with unlike when using the data source the variables is there available. ; Learning Build your skills with instructor-led and ServiceNow Learn more about ServiceNow products and solutions. I need to get Service catalog variables (Select box, check box values) using rest API . Steps to Reproduce 1. Assigned to is also a reference field and referenced to sys_user table. variables. For this requirement, I cannot hard-code most of the the field attributes, they are. short_description= Hi, I am creating a new catalog item. I added all items to the catalog item description field (4000 characters max) which was not an issue as set max_length attribute on all fields on In Variable attributes you can restrict the attachment type by extensions. I found the following code as a solution: Use catalog variable value in an action script e. ServiceNow, renowned for transforming enterprise service management, offers robust I am trying to get the catalog variable values on a flow designer using get catalog variable step but i am not getting the values of reference variables but other filed type values Workflows that are associated with the Requested Item [sc_req_item] table have a specific type of workflow input. var gr = current ; var firstName = gr. The g_service_catalog API provides methods to access data in a multi-row variable set (MRVS) when a model is open. When a user requests the Catalog Items, the target request (and requested items) records are created and the associated values for the variables are stored in the sc_item_option_mtom table. type. For example: You can use allowed_extensions=pdf;txt etc Please find the link here , solved in community, If my answer solved your issue, please mark my Service catalog variable attributes (servicenow. gs. It may be a good idea to create separate Views for this use case and also filter on the RITMs, which leverages Catalog Items using that specific Catalog Variable. req_type} There is no need to call 'current' when working with Email variables as they function somewhat differently than other variables in Documentation Find detailed info about ServiceNow products, apps, features, and releases. There is a "Get Catalog variables" action Thanks @Michael Fry1, looks like that may be it, the type I am trying to see is "Attachment" and I do not see that in the list. **example: var shortDesc = fd The requirement is that, when I submit a catalog item say catalogA, the BR should consider one particular variable value from that RITM - Yes or No value - if the value is 'No', then the BR should submit a new request this time for catalogB. As for Orchestration, it automates simple or complex multi-system tasks on remote systems. getValue() ; You should be able to get the values of variables using the Table API. I want, by pressing the button "Order now" - that the You can create a record using ServiceNow Flow Designer from the actions menu. In scripts, current. Steps to reproduce . Can anyo ServiceNow Learn more about ServiceNow products and solutions. I added all items to the catalog item description field (4000 characters max) which was not an issue as set max_length attribute on all fields on I want to make variables read only on a catalog item through onload script when certain conditions are met. Now I need to access variables in flow based on catalog item of current request execution. While your question looks to be about Catalog Item with Catalog Tasks? The above will get the value of both form fields and variables. Strange though that the original custom Flow (created by previous developer) that I am replacing has the attachment variables being captured by "Get Catalog Variables". If iPad == India Hi Team, Have written Notification which is triggering on approval table based on the approval triggered in the catalog task, I am not able get the catalog variables in the notification. Wrote Variable set UI policy which applies to Catalog Task but how to g Documentation Find detailed info about ServiceNow products, apps, features, and releases. list_collector_name. ServiceNow Learn more about ServiceNow products and solutions. Help text options for catalog variables. You can build custom logic so that only engineering dept users are able to see i7 and 32 GB ram while ordering a laptop or else create a separate catalog item which is only accessible to engineering department. if it's a variable on catalog item then please try with var manApp = current. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. When I am selecting that variable choice is Im having trouble on getting the values of my Catalog Item Variables on the Calendar Report Component in my workspace where in i need to fill in the start date field the value of my variables but upon scrolling on the fields in the choices no variables to select with also no dot. g. Hi, I am having scoped application. If you try to use a standard method and call a variable that is outside of the MRVS, you get no results. The association between catalog item and variable set is stored in io_set_item. Navigate to a catalog item through maintain catalog (i. The name could change but the sys_id will remain unchanged. sc_task variables 3. variables[‘last_name’] ; ServiceNow | Make all the variables read only in the RITM view. Hi everyone, I have the requirement how to access catalog variables in flow designer. png'; var currentDate = gs. The Devvies 2025 are here! Celebrate your hard work and ServiceNow Learn more about ServiceNow products and solutions. We would like to see if there is a way to add the catalog item variables (fields from the original request) onto the email notification Attached screenshot shows the configuration. 1. Assignment group field is a reference field and referenced to sys_user_group table. Script must return a value. As you know, from the Workflow Editor, you can specify which variables from a RITM you want to display in a Catalog Task For a variable named 'req_type', I have verified that this will work in the Subject Line of the SC Task notification: ${request_item. Also, one small suggestion To get all the variables associated with sc_task or sc_req_item you can use the below OOB utility instead of gliding variables table. I know there are many posts about this topic but after reading them, I still do not understand what I need to do to get this to work. And here below this is how a Cat Task from should look How can i achieve this? The data that has filled in r You can create a record using ServiceNow Flow Designer from the actions menu. Could you please help me to get catalog variable type and values. Documentation Find detailed info about ServiceNow products, apps, features, and releases. For example, when i click check box named as 'Call A item', then get catalog varibles in A catalog item and show variables in Hello, do you know how to list all the variables and their values in the Catalog Task description? I would like to list ALL the variables on my RITM form without selecting them by name like:. Hope you are doing well. See demos and learn more about the Xanadu release, ServiceNow Learn more about ServiceNow products and solutions. But this is not fetching or showing all Available variables from the selected Catalog item and Variable sets Simply add a single URI parameter (sysparm_variables) to the URL for any catalog item, and set its value to a JSON-encoded string, with each variable you'd like to populate, Demystifying Catalog Variables in ServiceNow: Crafting Perfect Requests. I basically want to fill in those corresponding variables automatically when a user loads the catalog item. The inputs into this workflow are essentially question:answer pairings that, You can access the variables with this syntax. Step 2: Use 'Create Record' action, select your table and map field according to your requirements. I have created a reference type of variable for a catalog item. I am creating the Change Request from the Catalog Item Workflow. Learning Build your skills with instructor-led and online training. For that I tried the below business rule Documentation Find detailed info about ServiceNow products, apps, features, and releases. backgroundColor = 'LightBlue'; I would Need to create a Change Request for a Security Scan to be performed on an application before the code is moved into production. A service catalog variable records and passes on information about user choices when users order catalog Loading Loading We've set-up a Multi-row Variable Set and we can't seem to use the values from MVRS on Flow Designer Get Catalog Variables action. We have created 10 variable and added to catalog task. T here are a number of posts floating about the community that contain details of ways to convert a SNC record to JSON format, but I think the easiest solution to get a complete record would be to simply make a REST 'get' call using table API, you would possibly then need to query for variables relevant to the ritm and populate these into the We have one catalog item where users are filling some variables and submitting the request, Once it is submitted one task will be generated for that request and on same task form we have one UI action, Whenever user clicks on UI action another catalog item form opens up in new tab and there we want to set the variable values from the task where we have UI Developer Build, test, and deploy applications on the Now Platform. How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with prepopulated fields can any one help me with Hi There, We generate 1 catalog task for cat item which has mrvs . I need to retrieve value of the "Test number" variable and compare it with some values in my Documentation Find detailed info about ServiceNow products, apps, features, and releases. 1) Trigger = Service Catalog . Go to the Catalog Item/Record producer where you want to place the Attachment variable type, scroll to the Variable tab and click New, 3. I want to make catalog item that get another catalog item variables dynamically. Hello This is a requirement for service catalog I want to Auto populate the task form based on the data that user has filled in the request from. Therefor I m trying to add the variable which i selected in my catalog item like the below. by: vinay polisetti In Uncategorized. See demos and learn more about the Xanadu release, Documentation Find detailed info about ServiceNow products, apps, features, and Solved: i have created a name_of_user variable in the catalog item but how can i pass that information to over write the generic requested for field. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. I need to retrieve value of the "Test number" variable and compare it with some values in my code and show the message to the user. I am trying to sum them and input the total value into another variable as they input the values, but I cant get it to calculate. flash() ) when the user tries to submit the form. You can filter the list of records using a Reference qualifier, so that the users don't if you can recover the item but not the variables, i did: 1. To usage variables defined in the if branch after the if branch, create a Flow Variable. sysapproval. Join the excitement! ServiceNow Community servicenow community. What may be unexpected by developers, is when a Catalog Variable Hi, Can you guide me how to get service catalog variable in Sysapproval_approver table. OOB it is showing as like this in portal. Reference Qualifiers for Service Catalog Variables - ServiceNow Wiki. Instead of having to go into each catalog Item to see what variables it has. Reporting on this is well covered in the Wiki: Reporting on Service Catalog Variables - ServiceNow Wiki Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. Help. There's a column called "Catalog Item" and other called "Variable set" then you can confirm if the variable is related to the item or the variable set you want and just copy sys_id using right click on form header. Strange though that the original custom Flow g_form. Then, match table fields with catalog Item variables . return. 'send email' action and use the catalog variable value in the subject line for the email. There is no Business Rule, Client script and UI policies are created related to this variable. sc_ta In the service catalog I have two fields : Assignment group and Assigned to. Hi, I am creating a new catalog item. e. There is no one right way to do this, or any one option You need to create a Catalog UI Policy for the item, on the form there are three check boxes: - Applies on Catalog Tasks - Applies on Requested Items - Applies on Catalog Item view . ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Using the ootb action Get Catalog Variables. Requirement: On the catalog task table(sc_task), passing the Catalog sys_id, Assignment group, if it matches from sc_task table. getDisplayValue() is not working for this. Thank you Musab, this is very helpful. var ritmRecord = new GlideRecordSecure('sc_req_item'); ritmRecord. Go to solution. var_name} which seems to do what I needed, unti Hi, I am having scoped application. Hello Community, I am using get Catalog Variable out of the box action of flow designer. " Thanks! On load , I am able to get the sys_id that was passed through the URL and I've set this value to a field called project. Create Hi Team, Can someone please help me. I'll have a look at it but was starting to think along the lines of getting an onLoad client script to get the columns of the namespace table I need in an array of objects, put them in a hidden catalog variable and filter what needs to be displayed and pupulate a select box with the items (and relevant columns) to be displayed. So I am currently trying to access the type of catalog variable but had no luck so far. Created a workflow with a notification activity that sends email upon form submission. I have been attempting to use the 'Get Catalog Variables' action but it will not populate the correct variables (B) no matter what template (A) I choose. have anybody a tip how can i access catalog variables in pad? 0 Flow Service Catalog variables display in the Catalog Variables field of the Create Catalog Task and Get Catalog Variables actions. function onChange(control, oldValue, newValue, isLoading) Hi all, We have multiple catalog items with the same variables and the same workflow. For Example Deferal: ${sysapproval. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Business unit value are displayed on SP. I am facing issue with choice variable of the Variable set. sc_task form fields 2. Example: I wish to do this if-statement check in a custom action, so that it can be re-used for each catalog item. I am giving the Variable set name in this action. Please see screenshot below. variable_name. field_name'); Will get the value of the variable ServiceNow Learn more about ServiceNow products and solutions. This creates "Test Item" with the flow "Test Flow In this article, we're going to learn how to create our own custom scripted REST API, which we'll use for our demo project: Retrieving the service catalog variables associated with a given RITM, for reporting in an external var firstName = gr. field_name (or for dynamic field name, ritmGlideRecord. Also, the variable value from catalogA should be updated in catalogB variable as well. getDisplayValue()); for (var prop in I need to get Service catalog variables (Select box, check box values) using rest API . The code is providing the result of more than one. In my example image the Catalog Task form "Variables" contain four variables. The variables are associated either to a catalog item or to a variable set. During submission the script checks whether one of two fields are filled. variables[‘first_name’] ; var lastName = gr. backgroundColor = 'LightBlue'; I would rather not hard code each variable name to highlight when the variable is 'true'. Best Regards Solved: Hello, I have read a few ServiceNow articles and it appears you can get/pass Request Item variables to the Workflow Scratchpad OOB. To retrieve the details of a Multi Row Variable Set using table APIs, you can use the 'sc_item_option_mtom' table. variables[fieldName]). They display in the Flow:variablename ServiceNow Learn more about ServiceNow products and solutions. 3. I am fetching the variable through "Get Catalog Variables" in Flow designer. getDisplayValue(). How to do this? A Developer's Guide to ServiceNow Catalog Client Scripts in Now Platform forum 2 weeks ago; Variable Editor (Formatter) on Story records with catalog item instead of record producer in Now Platform forum 3 weeks ago; How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide in Now Platform forum 4 weeks ago 1. Could anyone help me with how to reference all the variables, see which ones are true and then highlight Hi, For a catalog item there is an open field means that field shouldn't be visible on service request form and should be editable on RITM variables list as shown below: Now the requirement is to display this editable field on the sc task short description. If iPad == India Documentation Find detailed info about ServiceNow products, apps, features, and releases. Using a before update business rule to only run on correct catalog item sys ids. From Where catalog variable's value are stored ?, it seems that the varaible table is : sc_item_option_mtom Loading Loading Hello @Stergios Stergi , this is why the approval activity in the flow expects a reference record and you are providing a choice variable, you can change the type of your variable or you are a Lookup Record to get the Referenced record in your approval, There is another option you can you a flow variable to convert it to a string the desired format Hi, Workflow editor made it easy to add variables from multiple catalog items to a single catalog task activity by using the slush bucket, but in flow designer when creating a catalog task you have to select only one catalog item. put the name of your There is no Catalog Item being created instead mail will be sent out with all Catalog Item variable and their values. I have found the "Get Catalog Variables" action, which allows me to access the catalog item variables. Create Container Start and Documentation Find detailed info about ServiceNow products, apps, features, and releases. nameSTARTSWITHPC System^approval=approved" For a certain flow, I get catalog variables. Air Quality Hi everyone, I have the requirement how to access catalog variables in flow designer. Hi All, I have two variables in my catalog item form. conditions: updated by me , catalog item is empty variable set is empty The above will get the value of both form fields and variables. I have 3 variables on a catalog item that users can input numbers into. Tried the options in. Is it better to get the variable value again before using the data pill or is this always dynamic. Keep this browser tab open for easier navigation, and duplicate it into another browser tab, (not knowing the language, one can simply get lost, that is why you switch the language in separated tab and get Hi All, I have a flow for service catalog to create a user record in sys_table . If you have a form field AND a variable named the same, then using the above will only get the form field whereas: g_form. servlet. ; ServiceNow Learn more about ServiceNow products and solutions. ; Support Manage your instances, access Hi @Vineela9,. The only variable that displays on the RITM is the check_number. Reading your question, I also noticed you are using a Business Rule and Client Script? Your Business Rule also contains code for Catalog Items (sc_item_option etc) and also for Record Producers (question_answer). addEncodedQuery("cat_item. Code <g:evaluate> var instanceURI = gs. getGlideObject(). You'll need to specify the List table on the Type Specifications tab - so cmdb_ci_service, or whatever table holds the services that you want to be selectable. function onChange() { var sathours = g_form. Assign the flow to the catalog item and it will run when the I am not using Catalog Task because I don't want to create a record in the sc_task table, I want to create a task in the facilities table. - I have checked the video and it seems that the variables are fetched under a report while my req is to get them under a RL through the relationship script on the logic that number of times a catalog is submitted for a product, the RL must show that many records on that respective product. addQuery('request', <req_sy Scripted REST APIs allow a developer to create a custom REST API Resource, receive request arguments via a REST call, and return data (as with GET requests), create a record (as with POST requests), update records (as with PUT/PATCH requests), or delete records (using a - you guessed it - DELETE request) using custom code that can utilize REST Does the 'Get catalog variable' action store static value in the flow designer? What happens if the value changes later on for eg. getValue("variableName"); Example: I have used When designing your service catalog, you can use variables. Please note: The APIs below are intended for scoped applications and may behave differently All working now: Turned out to be an extra character in the evaluate that was preventing the script from executing some of the statements. The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through Hi, in Flow designer we are using oob action 'Get Catalog Variables'. getValue() + ” ” + firstName. But, the date field is filled with date in the RITM. User criteria are used for complete catalog items and not service catalog variables. FORM Field 1 is a reference field that references the location table (cmm_location) and the name of the variable is "location" Field 2 is a Single Line Text labelled GM Approver and named "u_manager" TABLE Table cmm_location has a reference fi If you change the name or label of a variable on a variable set, it will be changed for all of the catalog items using the variable set. variables[‘last_name’] ; var fullName = lastName. when we make the display for of Hello Team, I have below script which gives me reference value, and I am interested to get the Display name instead. Then in the Catalog Task - genereted from the Create Catalog Task - Solved: Hi Guys, I'm using below script to get the variables are associated with RITM and Task. You can also have catalog definition lookup where you dont need client script at all. Whenever user selects assignment group, assign to filed should only Documentation Find detailed info about ServiceNow products, apps, features, and releases. getValue('variables. The form is on HR table and I need to copy a value to Documentation Find detailed info about ServiceNow products, apps, features, and releases. Can someone tell me why am I gettin The label variable is not visible in the Flow Designer action Get Catalog Variables. Requirement is that based on Task assignment group , only users from group must edit few of fields from mrvs when user click Edit from task variable editor . If you go to the REST API explorer in ServiceNow, notice the field "sysparm_fields". Now I have to create the workflow for the catalog Hello, I have a flow which is triggered by the Service Catalog. Now, when I want to I have catalog item with 2 variables employee and group. Orchestration I have a list collector variable on catalog item and users are selecting multiple values. ; Please be advised to provide some screenshots of Catalog Variables are stored in a table item_option_new. The association between catalog item How to fetch the values of all variables from catalog item? 07-02-2020 10:53 AM. Documentation Find ServiceNow Learn more about ServiceNow products and solutions. Created a service catalog item, with multiple variables. my trigger in pad is requested item table. But in catalog task, 10 variables we are able to see in few catalog task and 9 variables we are able to see in few catalog task. However, if you're just requiring the change on one of the related catalog items, you can do the following: - Navigate to the specific catalog item which needs to be modified ServiceNow Learn more about ServiceNow products and solutions. But, the output in flow Hello guys, I have created a Flow Designer that leverage the Service Catalog plug in and retrieve the variable from the Catalog Item. approver for ->questions-> and added the variable name. See demos and learn more about the Xanadu release, Navigate to "Business Rules" in the ServiceNow platform. Support Manage your instances, We need to be able to get the variables of a catalog item based on tasks that are assigned to a specific group. Here assignment group will give input for employ I'm not sure I understand your request, but this might help: Catalog items define a form available in your catalog When users complete the catalog form and submit it, two records are generated: Request (the cart) and Requested item (the specific form they completed) Variables live on the reques Solved: I want to get catalog item variables from ritm using GlideRecord or rest api. Anyway. In the flow, I need to access the value of a few variables. In RITM we are able to see all the 10 variables. Hope this helps ServiceNow Learn more about ServiceNow products and solutions. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Here is how: ServiceNow Workflows: How to Create a Workflow in ServiceNow Using Flow Hi, I've a flow which is being used in multiple catalogue item. my expectation is to use as activity "get catalog variables" but is not available as default. var variables = new GlobalServiceCatalogUtil(). getValue(String variableName) Returns the value of the specified field on the catalog item form when used in a client script on In the Service Catalog we need to be able to select a group as a variable and then select an individual that is a member of the group. While ordering I sent a JSON data in the request body containing certain key value pairs which are meant to be stored in variable of the catalog item. Thanks in advance. Here are the type specifications. Regards 1. Is there a way to access a variable set as well within my Flow? Ani ServiceNow Learn more about ServiceNow products and solutions. Yet I cannot seem to get the display value. u_servers_for_deferral} u_servers_for_deferral field is catalog task. We would like to use one Flow for all of them but not sure if this is possible bec in Flow, you would need to specifically call the catalog item. 3) Use "Create Record" action and select your table. Assign the flow to the catalog item and it will run when the 2. Above mentioned is the request form . Partner Grow your business with promotions, news, and marketing tools for partners. Here is how: ServiceNow Workflows: How to Create a Workflow in ServiceNow Using Flow Designer . We are able to "Get Catalog Variables" action is not displaying the container variables in Quebec / Paris Steps to Reproduce 1. which action we have to for scheduled jobs in flow designer?-> this question is not clear. Hi ALl I want get get the value of a catalog item variable to save to incident table（ Use business rules ） the catalog item variable is Question:QA. parentNode. This makes it Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have other fields that will get what I need. Apologies If I misinterpreted your video flow. When I choose the value of the employee, i want to display only those group to which this employee belongs. In the below example, a select box variable value is updated at action step 1 on an initial catalog task. 4) You can close the RITM by using "Update Record" action accordingly. want to show the values of the field 'child' based on the filter conditions in the dropdown of this variable. i am using below code to pass the incident number and sys id. With a GlideRecord, you can get the variable name from its sys_id. However, the variable set I have does not show up. Can anyo Thanks @Michael Fry1, looks like that may be it, the type I am trying to see is "Attachment" and I do not see that in the list. Under Template Catalog item, select your catalog item. Just have it run on service catalog trigger, get the catalog variables, and then create a new record in your table with the values from the variables. As a solution, kindly follow below steps: - Make "Catalog UI Policy" that you have mentioned in your question, and you created to make the "Variable Set visible" as "Inactive" and then check again whether they are visible or not in "sc_task" table by creating a new request. Can you please help me to achieve that? Output I get as below: var rec = new GlideRecord("sc_req_item"); rec. I I have successfully ordered an item from service catalog using REST API. getControl('variable_name;). How are we. Long story short, as far as I know, you need to pass in the sys_id field and do a GlideRecord lookup so that you can get access to all the fields—especially the variables—with the requested item that is passed in. com) The variable type is reference. In my example, I created a simple Catalog Item with just one Catalog Variable (see screenshot below). So far, I am only able to get the values. Support Manage your instances, I'd like to The issues i'm having is that there is a variable on the Catalog item that the user populates called "requested for" and I need to assign its value. After clicking on run report i Scripted REST APIs allow a developer to create a custom REST API Resource, receive request arguments via a REST call, and return data (as with GET requests), create a record (as with POST requests), update records (as with PUT/PATCH requests), or delete records (using a - you guessed it - DELETE request) using custom code that can utilize REST Sample code to get the catalog variables in the ServiceNow workflow. ; Learning Build your skills with instructor-led and online training. See demos and learn more about the Xanadu release, our biggest AI release yet. style. You can write an OnChange catalog client script on variable question 1 and set the value of question 2 as below. I want to be able to access the labels in a flow designer script. u_manager ServiceNow Learn more about ServiceNow products and solutions. Executing the 'Get Catalog Variables' action at Hi There, We generate 1 catalog task for cat item which has mrvs . How to add the particular variable into the list view of My Card item in Developer forum 5 hours ago; Conditional Display of Choices in ServiceNow Catalog Item Variables in Developer forum yesterday; Can we call catalog item based on the selection of a variable in another catalog item? in Developer forum yesterday In a workflow, you can access variables in a similar manner. To keep the question simple - how to retrieve value of the catalog item variable displayed on the Catalog Task form's "Variables" section. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Labels: Labels: Request Management; Service Catalog; Service Desk; Preview file ServiceNow Learn more about ServiceNow products and solutions. I need to get All the tasks information 1. 2) Use "Get Catalog Variables" action to get variables from your catalog Item . I would like to query the u_earb table to find the record that matches that sys_id . This table stores the relationship between Developer Build, test, and deploy applications on the Now Platform. The value starts with number follow by the name of business unit. If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful. For more information about Service Catalog actions, see Create Catalog Task action and Get Catalog Variables action. I can create a task in this table and show the variables on the 'Create Task' form but I cannot get the variables to show on the task form. After getting the Catalog Variable, add a "Set Flow Variable" to set the catalog variable to the Flow Variable. setValue('variable_name'), true; g_form. ; Store Download certified apps and integrations that complement ServiceNow. "Packaging and Shipping"). var username = current. I am relatively new to ServiceNow and have been tasked with building a new Catalog Item. The submitter won't be able to give the input for the variable while submitting the requester detail. 0 Helpfuls Reply. Developer Build, test, and deploy applications. getDisplayValue(); current. We really just want a list of all Catalog Items(maintain items) and a list of all the variables/variable sets that are actually on that Catalog Item. Thank you. getProperty('glide. I Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. addInfoMessage('Variables for ' + grRequestedItem. Im having trouble on getting the values of my Catalog Item Variables on the Calendar Report Component in my workspace where in i need to fill in the start date field the value of my variables but upon scrolling on the fields in the choices no variables to select with also no dot. flash((widgetName, color, count). Documentation Find detailed Hello All, I have created a variable "Deactivation Date" in a catalog item. Is that doable in a Hello, I am using a Flow Designer Flow as process engine for a Catalog Item. Here is where you can set all of that so you don't even have to use that onLoad script to hide as you can specify all your conditions on a series of Catalog UI Loading Loading ServiceNow Learn more about ServiceNow products and solutions. scratchpad. Used variables from the catalog item in the notification (advance, message) field via ${current. getValue('sunday_hours'); 3. Once catalog item is selected then you will see a list of variables on the left side. I need a way to make these. Create a report in the table item_option_new with fields display name, catalog item, order, variable set, updated by, and order by value. Reference Qualifiers - ServiceNow Wiki. There are a couple of moving parts in order to get dependent variables on a catalog item. var applicationType = g_service_catalog. type; Unfortunately, though, it doesn't actually pass the variables in. Flow Service Catalog variables display in the Catalog Variables field of the Create Catalog Task and Get Catalog Variables actions. Group is also a reference field based on sys_user_group table. Learning Build your skills with instructor-led and Hello, do you know how to list all the variables and their values in the Catalog Task description? I would like to list ALL the variables on my RITM form without selecting them by name like:. Created a Record Producer pointing to Community Ask questions, give advice, and connect with fellow ServiceNow professionals. We'd like to have a database view without the RITM's. I want to highlight the mandatory fields (using g_form. I have tried multiple versions like this: current. project_name. getDisplayValue(); workflow. How to get catalog item variables by joining hi, There is a field in the service catalog named "requested for" which the initiator of the request enters the data to the field. For several script types the RITM Glide Record There are 2 main areas for variables in catalog items: The variables configured for the catalog items and variable sets. However on the task level In my example image the Catalog Task form "Variables" contain four variables. Server-side gets them via ritmGlideRecord. Hi, you just need to use the 'Get Catalog Variables' action to get the latest variable value after an update. Is there a client script function that get all Solved: In my Get Catalog Variables I have a value of List type. how. For pricing, consult your ServiceNow rep. Is there any way I can g_form. A good example of this would be the fact that when you write a catalog client script within the Multi-Row Variable set, by default the script can only access and influence variables that are included in the MRVS. Then populate variables on the catalog based on that record . Support Manage your instances, access self-help, and get technical support. from a catalog task but the action is only used at the beginning of the flow. Working code ServiceNowIncidentId:current. Support Manage your instances, I'd like to get display value of catalog variable by business rule to insert into another table while user submit a form. While with the catalog variable, you will need to start from the trigger and navigate from there. API URL : Using the "Get Catalog Variables" Flow Action multiple times will return Outdated Variables. Stephen W_ g_form. The ServiceNow platform gives you a number of options at your disposal to make the Service Catalog experience for your end users better. addQuery('request', <req_sy Documentation Find detailed info about ServiceNow products, apps, features, and releases. to my Requester field. Thanks, Sanjeev Kumar. . But, the output in flow context is shown as "undefined". short description should populate based on conditions if iPad == US i have to populate sctask Short description field with assignment group and ritm number, in new line requested for and department name should be populate. However the syntax is g_form. One of them is a lookup select box. Step 1: Use 'Get Catalog Variables' action to get values from submitted RITM. I am trying to fetch a report. I'd welcome any insights as to why some of the variables are not displaying when submitted via the catalog. They form a "template" of sorts. Include this Action "Get Catalog Variables" 2) script below /* **Access Flow/Action data using the fd_data object. This API is available in all environments, such as, Service Portal, Now Platform, Workspace, and Now® Mobile. To explain the requirement fully, we have a catalog item to update business applications in ServiceNow. ; Partner Grow your business with promotions, news, and marketing tools for partners. This will be the individual that is assigned to the catalog task. Then, use the flow variable in the if statement in step 9. Can anyone please to access the variable "employee id" in sc_task. Please suggest alternative. The variable instances & values themselves for the Installing an Update Set from an XML file. Catalog Variables are stored in a table item_option_new. current. Therefore I would like to use Create Task activity. Employee is a reference field based on sys_user table. username = username; task. Search for: Recent Posts. Unfortunately the catalog reference field does not have the dependent field that is available on a ServiceNow Learn more about ServiceNow products and solutions. Solved: I have a variable set for use with Service Catalog items. uri'); var logoURI = instanceURI + 'DriveIT_CNHi_FCA_logo_small. Hi @Shiladitya Das ,. I am using Scripted REST API, GET method. Tooltips; Help text; HTML help text; Example text; See Create a Service Catalog variable for more info. backgroundColor = 'LightBlue'; I would Hi, I have made a catalog item where there is a selectbox 'Request Type' with choices - create, change, access, remove. g_service_catalog. Hi! I'm currently trying to convert a Workflow to a Flow, where one of the steps of the workflow is to set RITM variables based on the existance of catalog item variables. They display in the Flow:variablename format and are only available to the flow in which they are defined. Under Template Catalog item, select your Documentation Find detailed info about ServiceNow products, apps, features, and releases. See demos and learn ServiceNow Learn more about ServiceNow products and solutions. create a ServiceNow Learn more about ServiceNow products and solutions. You could use gr. The table being referenced only has 2 columns , business unit and active. Support Manage your instances, access self Hello All, I have created a variable "Deactivation Date" in a catalog item. fieldname allows access to the known named variables which I could not find before. 1) Create a Catalog Item with a variable. On RITM, we have catalog item with variables. This approach will walk through how to do so where the second variable is a select box, lookup select box or reference Maybe, some tweak : you "hardcode" the Sys_id of the variable name. -> You can use Get Catalog Variables Action and access the RITM variables. On the Catalog item I have variables with names such as "district_name", "district_number", and "county_name". Regards Ankur. [Get Catalog Variables] [requested_for] from Action 1 [Get Catalog Variables] Try creating or activating the missing variables. Hi Team, Have written Notification which is triggering on approval table based on the approval triggered in the catalog task, I am not able get the catalog variables in the notification. ; Support Manage your instances, access Attached screenshot shows the configuration. short_description= . When Catalog Items are modified, a Developer's intention is often to remove or replace existing variables to accommodate new requirements. lzsqum hzmsv dnljfz gnyjnlrx bxj iayhzfg lkoact pncgiowp mxmar xxp